Kahli Tisdale
Rock Hill,SC
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask effectively. Committed to building and maintaining professional relationships to drive business results and increase profitability. Possesses top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by consistently employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Postal Carrier
United States Postal Service, USPS
Rock Hill, SC
02.2022 - Current
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Distributed mail on foot to residences and businesses, delivering to approximately 1,000 customers per shift.
Customer Service Agent
Carolina Home Remodeling
Charlotte, NC
01.2021 - 02.2022
- Receive calls to obtain client information, determine eligibility, place outbound calls to promote sales, set appointments for home remodeling projects, and ensure proper call records.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Apple Cash Specialist Supervisor
Sitel
Spartanburg, SC (Remote)
06.2020 - 01.2021
- Assisted customers with Apple Cash inquiries, promoted product features, worked with management team, and managed client-facing interactions.
- Boosted revenue by identifying trends in cash-related activities, recommending strategies for improvement.
- Resolved escalated customer concerns related to payment processing issues professionally and efficiently.
- Enhanced customer satisfaction with timely and accurate cash handling, ensuring a smooth transaction experience.
Sales Representative
Red Ventures
Remote
10.2019 - 06.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Grossed hightest sales, working from home during Covid.
Client Services Representative
The Church Pension Group
Remote
04.2019 - 10.2019
- Assisted church employees with medical insurance needs, quoted medical benefits, coordinated pension and retirement funds, and promoted products and services.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Customer Service Representative
Highmark Blue Cross & Blue Shield of PA, Member Services
Charlotte,NC
10.2018 - 04.2019
- Initiated customer calls, provided primary customer support, encouraged policyholders to submit referrals, consulted with outside parties, and surpassed sales goals.
Customer Service Representative
Chicken Shak
10.2015 - 10.2018
- Provided primary customer support, maintained customer satisfaction, replenished food items, upsold high-profit items, arranged and prepared tables, and collected payment.
Technician
Servpro
08.2014 - 10.2015
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
Education
Associates Degree - Science
York Technical College
Rock Hill, SC06.2017
HS Diploma -
Walnut Grove Christian School
Charlotte, NC06.2012
Skills
- Documentation and reporting
- Complaint resolution
- Conflict Resolution
- Priority Management
- Processes and Procedures
- Training and mentoring
- Point of sale operation
- Inbound and Outbound Calling
- Money handling abilities
- Administrative support
- Technical Support
- Microsoft Office Suite proficiency
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Typing Speed
- Phone Etiquette
- Appointment Scheduling
- Billing management
Timeline
Postal Carrier
United States Postal Service, USPS
02.2022 - Current
Customer Service Agent
Carolina Home Remodeling
01.2021 - 02.2022
Apple Cash Specialist Supervisor
Sitel
06.2020 - 01.2021
Sales Representative
Red Ventures
10.2019 - 06.2020
Client Services Representative
The Church Pension Group
04.2019 - 10.2019
Customer Service Representative
Highmark Blue Cross & Blue Shield of PA, Member Services
10.2018 - 04.2019
Customer Service Representative
Chicken Shak
10.2015 - 10.2018
Technician
Servpro
08.2014 - 10.2015
Associates Degree - Science
York Technical College
HS Diploma -
Walnut Grove Christian School