Kahli Tisdale
Rock Hill,SC
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask effectively. Committed to building and maintaining professional relationships to drive business results and increase profitability. Possesses top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by consistently employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Postal Carrier
United States Postal Service, USPS
02.2022 - Current
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Distributed mail on foot to residences and businesses, delivering to approximately 1,000 customers per shift.
Customer Service Agent
Carolina Home Remodeling
01.2021 - 02.2022
- Receive calls to obtain client information, determine eligibility, place outbound calls to promote sales, set appointments for home remodeling projects, and ensure proper call records.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Apple Cash Specialist Supervisor
Sitel
06.2020 - 01.2021
- Assisted customers with Apple Cash inquiries, promoted product features, worked with management team, and managed client-facing interactions.
- Boosted revenue by identifying trends in cash-related activities, recommending strategies for improvement.
- Resolved escalated customer concerns related to payment processing issues professionally and efficiently.
- Enhanced customer satisfaction with timely and accurate cash handling, ensuring a smooth transaction experience.
Sales Representative
Red Ventures
10.2019 - 06.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Grossed hightest sales, working from home during Covid.
Client Services Representative
The Church Pension Group
04.2019 - 10.2019
- Assisted church employees with medical insurance needs, quoted medical benefits, coordinated pension and retirement funds, and promoted products and services.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Customer Service Representative
Highmark Blue Cross & Blue Shield of PA, Member Services
10.2018 - 04.2019
- Initiated customer calls, provided primary customer support, encouraged policyholders to submit referrals, consulted with outside parties, and surpassed sales goals.
Customer Service Representative
Chicken Shak
10.2015 - 10.2018
- Provided primary customer support, maintained customer satisfaction, replenished food items, upsold high-profit items, arranged and prepared tables, and collected payment.
Technician
Servpro
08.2014 - 10.2015
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
Education
Associates Degree - Science
York Technical College
Rock Hill, SC06.2017
HS Diploma -
Walnut Grove Christian School
Charlotte, NC06.2012
Skills
- Documentation and reporting
- Complaint resolution
- Conflict Resolution
- Priority Management
- Processes and Procedures
- Training and mentoring
- Point of sale operation
- Inbound and Outbound Calling
- Money handling abilities
- Administrative support
- Technical Support
- Microsoft Office Suite proficiency
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Typing Speed
- Phone Etiquette
- Appointment Scheduling
- Billing management
Timeline
Postal Carrier
United States Postal Service, USPS
02.2022 - Current
Customer Service Agent
Carolina Home Remodeling
01.2021 - 02.2022
Apple Cash Specialist Supervisor
Sitel
06.2020 - 01.2021
Sales Representative
Red Ventures
10.2019 - 06.2020
Client Services Representative
The Church Pension Group
04.2019 - 10.2019
Customer Service Representative
Highmark Blue Cross & Blue Shield of PA, Member Services
10.2018 - 04.2019
Customer Service Representative
Chicken Shak
10.2015 - 10.2018
Technician
Servpro
08.2014 - 10.2015
Associates Degree - Science
York Technical College
HS Diploma -
Walnut Grove Christian School
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