Kahlil Acosta
Tampa,FL
Summary
Hola, my name is Kahlil Acosta I am an IT professional that has worked in the field for just about going on that 10-year mark. I have been working currently on furthering my education and knowledge the last 4 years in Cloud technologies. I have experience with Azure, AWS, and Office 365 including security and end point and some Intune. I have worked in over 6 different domains , I have been able to create solutions that have been able to assist in staying on budget for companies, and have had multiple enterprise projects tasked to me that I have to say I am proud of such as the following: Basic Auth to Modern Auth Migration for University, Building the Cloud Azure Architecture for University, and have helped deployed policies in both cloud and hybrid environments. If you are looking for a customer service driven, motivated, energetic and easy to adapt individual look no further. I look further to hearing from you.
Overview
10
10
years of professional experience
Work History
Office 365 Cloud Administrator & System Engineer
University Of Tampa
07.2022 - 12.2023
- Managed Azure Infrastructure for the University of Tampa
- Was the Cloud subject matter expert (SME) for AWS & Azure
- Managed Office 365 Admin and worked with escalated tickets that required cloud expertise
- Worked on Group Policy Management and building GP Solutions for student’s faculty/staff
- Worked with patching with VEAM using SCCM and package creation and deployment
- Creatively created PowerShell scripts for different task for faculty and staff
- Backup & Replications with VEAM
- Premium Microsoft Support Experience
- Architected the Azure Cloud Environment for University Of Tampa
- Handled escalated tickets in SolarWinds
- Used advanced scripting to work with Hybrid Environments
- Develop and publish knowledgebase and SOP to assist the system service team on uniformity, order and structure
- Worked with Active directory, and aad and IAM along with adfs, and ldap and Entra ID in azure
- Upgraded ADFS servers and SSL certificates when needed.
Systems Engineer
Atlas Professional Services - MSP
09.2021 - 07.2022
- Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
- Windows Operating Systems – Install and support Windows OS including command line and client support
- Desktop Support (Windows 7, 8, 10 & Mac)
- Server Support (Server 2008, 2012, 2016, 2019SBS)
- Software Troubleshooting – Troubleshoot PC and mobile device issues
- Support of MS Office and Office 365 suite
- Azure, AD
- Networking – Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, and network equipment (NAS devices, switches, network printers)
- Firewall Support (SonicWALL, Cisco, Fortinet, WatchGuard)
- Infrastructure support – Troubleshoot cabling, device and storage technologies
- Security – Identify and protect against security vulnerabilities for devices and their network connections
- Mobile device support – Install and configure laptops and other mobile devices
- Support and provide basic understanding of Mac OS, Linux, and mobile OS
- Server and network maintenance for varied network environments.
IT Consultant
Various Employeer
01.2016 - 01.2020
- SaltMarsh Cleaveland & Gund MSP
- Worked with office 365 admin center, SharePoint admin, one drive admin and azure AD
- Worked with server 2016 and 2019 and 2008 and IDrac and other servers
- Worked with azure and Microsoft Endpoint and MFA for users inside firm and external clients
- Worked troubleshooting Networks and networking
- Monitored cisco ubiquity and unify and meraki
- Worked with backups on a daily using Idrive and Datto technologies
- Email migrations and AD and Microsoft licensing consulting
- Worked with virtualization with Hyper v and some Vspere or other virtualization OS
- Worked with DNS , DHCP, and with firewall using Fortinet and sonicwall and vpn
- Handled tickets and worked onsite with clients
- Setup remote RDP connections across domains via on site VPN
- Implemented Patching using manual system patching and Kaseya RMM
- I was delegated multiple projects and tasks at hand for multiple clients.
System Admin
ClearEdge Title
- Worked with Hardware, software and mobile devices doing repairs
- Worked with Atera Support Ticket Systems
- Helped Build Physical Server Rooms and Implement Racks In Server Room
- Worked With Monitoring Meraki Networking Gear
- Worked Implementing solutions with 3rd Party Vendors
- Such as 8x8, CDW, CradlePoint and ISP
- Migrated On Premise to Cloud , AD, Azure AD, and worked with Engineers with Migration Wiz
- Help Create Bat Files and PowerShell scripts for Servers
- Created Smart Deploy Servers for the whole company
- Administered and managed Splashtop, and Malware Enterprise
- Reported to Owner and President and executive directors for implemented solutions
- Worked Administrating qnap and VMware servers
- Worked connecting Switching and routing cisco meraki gear
- Connect Firewalls to Meraki and sonic wall
- Help with SOC 1 audit
- And soc 16 EAC
- Patching in Microsoft and all company computers
- Worked in Virtual Xenapp and Citrix environments and Director
- Built failover solutions for the company and built Teams and office 365 and exchange solutions
- Worked heavily with Mail flow, Exchange server, admin office365 and Admin Teams
- Worked with Resware and adaptive software.
MFP Engineer | Service Desk Analyst
DEX IMAGING
- TCP/IP | IP/Stack | Printer 3rd Party Vendors
- Worked with SharePoint / Office365 / Konica | Hp | Kyocera | Canon
- Networking / Technical Support & Help Desk Duties
- Onsite Printer Technical Support
- Troubleshooting printers
- Closed over 30 tickets a day
- Worked with on field engineers
- Planned, implemented, installed, operated and maintained systems hardware, software applications and Information Technology infrastructure
- Coordinated and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
ASSOCIATE ENGINEER | TIER II
THINK ANEW, LONG TERM HEALTHCARE, MSP
- Worked with scripting with PowerShell, Regedit
- Maintained servers with vSphere, ConnectWise, and Azure
- Administered on office365 & SharePoint
- Worked with implementing and updating databases with SQL
- Worked with MFP and created solutions for Citrix, and thin clients
- Worked with EMR Products and Health Applications Support
- Worked with Networking utilizing layer OSI Layer & IP Stack
- Worked heavily with DNS, DHCP, SMB, and 3rd Party ISP Vendors
- Active Directory | Group Policy Management | Windows Server
- Maintenance & admin Server 2008, server 2012, server 2016
- Planned, implemented, installed, operated and maintained systems hardware, software applications, and Information Technology infrastructure
- Coordinated and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Assessed need for any system reconfigurations based on request
- Provided hardware and software engineering support for Information Systems utilizing object-oriented programming and client/server applications
- Supported staff and end-user with a resolution of systems issues, malfunctions, or software programming problems
- Provided guidance and work leadership to lesser experienced systems engineers.
SAAS PRODUCT SUPPORT SPECIALIST (CONTRACT)
NEXTECH, EMR
- Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary
- Analyzed software issues and resolved all software problems
- Establish and maintain proficiency of Nextech software functionality
- Coordinated with professional services and managed transition of clients for product support
- Resolve incomplete incidents in a timely manner following Nextech guidelines
- Schedule and perform upgrades of the Nextech software
- Investigate software exceptions and error reports following Nextech support guidelines.
Service Desk Analyst (Contract)
City Of Tampa -COT
- Received calls from clients reporting hardware and software failures or problems and provides guidance for their quick resolution
- Monitored system consoles and terminals in the computer center and takes appropriate action
- Reviewed reports, re-established mainframe connections, routed calls for operations, network, mainframe and application support
- Monitored, scheduled, and performed computer room duties to include mounting tapes, returning tapes to racks, mounting paper on printers, and delivering printouts to control section
- Communicated all priority 1 and 2 problems to the operations supervisor and oncoming computer shift personnel
- Served as an interface between computer operations, data control and the tape/disc library
- Ensured that the daily production batch schedule is completed
- Maintained job control language and operations management software that affects job scheduling, tape management, console management, job rerun/restart, and report distribution
- Participated in training programs to develop new skills and to maintain existing competencies
- Performed related work as required.
TIER I & TIER II TECHNICAL SUPPORT
ELITE SUPPORT GROUP
03.2014 - 09.2016
- Responsible for troubleshooting Customers PC, Internet and Wireless issues
- Demonstrated ability to diagnose and fix problems of operating systems
- Displayed courtesy and strong interpersonal skills with all customer interactions
- Maintained composure and patience in face of difficult customer situations
- Tracked record of working with end users and providing effective Tier 1 and Tier 2
- Ensured customers understood services offered, cancelled services when requested and applied new services and subscriptions
- Tracked Everything using Zen desk Ticketing System.
HELP DESK ANALYST TIER I
CGS (IBM LEVERAGE) (Contract)
10.2013 - 03.2014
- Escalated tickets to higher queues when necessary through the creation of new tickets
- Analyzed client's problems and providing instant and long-lasting solutions on hardware, software, and network issues
- Installed and upgraded hardware and software and configuring systems and applications
- Recorded, tracked, and documented problem-solving process
- Tracked all using the Internal Ticketing system with IBM very own Berry Ticketing System.
Education
Associate In Engineering Technology - Computer Networking
Florida Career College - Miami
Miami, FLSkills
- Microsoft Server , 2012, 2016, 2019, Hybrid
- Sonic Wall, Sentinel One (SOC Analyst) Datto, DUO MFA, Okta, Adobe Cloud
- 7, 8, 10 FEDORA, REDHAT, MAC OSX
- VOIP, TCP/IP, OSI Layer, DNS, DHCP, SMB, SMTP, SAN, NAS
- Office 365 Admin, Azure, AWS, Microsoft Cloud Security, Intune, Endpoint, SFTP, RDS, Veam
- PowerShell, Batch
Education Certifications
- AS, Florida Career College, Computer Science
- Cisco CCT - Routing & Switching Networking
- (Cloud Master Architecture Azure Certification Course)
Personal Information
- Citizenship: US Citizen
- Title: Sys Admin & Cloud Engineer
Timeline
Office 365 Cloud Administrator & System Engineer
University Of Tampa
07.2022 - 12.2023
Systems Engineer
Atlas Professional Services - MSP
09.2021 - 07.2022
IT Consultant
Various Employeer
01.2016 - 01.2020
TIER I & TIER II TECHNICAL SUPPORT
ELITE SUPPORT GROUP
03.2014 - 09.2016
HELP DESK ANALYST TIER I
CGS (IBM LEVERAGE) (Contract)
10.2013 - 03.2014
System Admin
ClearEdge Title
MFP Engineer | Service Desk Analyst
DEX IMAGING
ASSOCIATE ENGINEER | TIER II
THINK ANEW, LONG TERM HEALTHCARE, MSP
SAAS PRODUCT SUPPORT SPECIALIST (CONTRACT)
NEXTECH, EMR
Service Desk Analyst (Contract)
City Of Tampa -COT
Associate In Engineering Technology - Computer Networking
Florida Career College - Miami