Kahlil Clark
Dayton
Summary
Highly motivated customer support associate with extensive experience in customer service, front desk operations, and management. Demonstrates ability to consistently achieve exceptional customer satisfaction through effective communication and problem-solving skills. Skilled in handling high-pressure situations with a calm and professional demeanor.
Overview
7
7
years of professional experience
Work History
Cashier & Front End
Walmart
02.2018 - 09.2020
- Greeting and engaging with visitors
- Answer customer questions about goods or services
- Related occupations
- Explain technical product or service information to customers
- Responsible for scanning customer items, collecting money, and bagging
Customer Service Representative
RDI Corporation
03.2020 - 05.2023
- Provided exceptional customer service by promptly resolving inquiries and complaints
- Managed a high-volume of customer calls and emails
- Processed product returns and managed refunds
Call Center Team Leader
RDI Corporation
06.2023 - 01.2025
- Conducted onboarding sessions to equip new team members with call handling skills
- Prepared new employees to effectively manage calls from the outset of their roles
- Delivered onboarding seminars aimed at enhancing communication techniques
- Ensured readiness of new hires for effective call management on day one
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures
Education
High School - undefined
Princeton High School
01.2019
Skills
- Programming languages
- Technical troubleshooting
- Collaboration skills Windows
- CUSTOMER SERVICE
- Effective communication
- Strong interpersonal skills
- Operation Order Fulfillment
- Team Collaboration
- Money handling
- TECH
- Training
- Hiring
- Call Center Management
- Data entry
- Front desk
Timeline
Call Center Team Leader
RDI Corporation
06.2023 - 01.2025
Customer Service Representative
RDI Corporation
03.2020 - 05.2023
Cashier & Front End
Walmart
02.2018 - 09.2020
High School - undefined
Princeton High School
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