Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kahlil EL

Westlake,CA

Summary

My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth. In each of my previous job experiences, I have performed my assignments with a high degree of skill and professionalism. I am a Strong-willed Telemarketer with a high level of enthusiasm and energy. I have over 10+ years of experience in call center environments, and I have developed skills in building rapport with each customer.

Overview

16
16
years of professional experience

Work History

Campaign Canvasser "Team Leader"

The Outreach Team
12.2023 - Current
  • Manage a small group of canvassers out in the field by checking in with them periodically throughout the day and debriefing with them at the end of the day
  • Ensure each canvasser has all of the materials they need to be safe and successful
  • Assist directors with canvasser training and administrative work
  • Participate in staff training to improve outreach skills
  • Approach individuals in public places, such as parks, shopping centers, or events, and explain the purpose and importance of the petition. Encourage them to sign the petition, ensuring they meet the eligibility criteria and provide accurate information.
  • Clearly communicate the goals, objectives, and significance of the petition to potential signatories. Address any questions or concerns they may have and provide factual information to support the cause.
  • Stay informed about the issues addressed in the petition and be able to answer inquiries regarding its content. Stay updated on relevant news, developments, and arguments related to the cause to provide accurate information to potential signatories.
  • Document and organize signatures: Accurately record the details of each signatory, including their name, address, contact information, and any additional required information. Ensure that the collected signatures are organized and stored securely.
  • Work towards achieving daily, weekly, and monthly signature collection targets. Display self-motivation and determination to meet or exceed set goals while maintaining quality and accuracy in signature collection.
  • Submit collected signatures before deadlines, ensuring they are organized and properly formatted according to the requirements.


Business Service Sales Rep

Comcast
07.2018 - 04.2021
  • Pa Sell Phone Tv and Internet to new customers opening up businesses.
  • Followed detailed and organized call flow to demonstrate consistency, helped throughout every sale process, while creating customized solutions for every customer
  • Managed over 40 inbound calls and 20+ outbound calls per day
  • Find new sales leads, through business directories, cold calls, client referrals, etc
  • Averaged monthly sales Quota of 180-200% Present, Promote and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships. Expedited every resolution of customer problems and complaints to maximize satisfaction Overachieve monthly revenue and incentives consistently
  • Stay updated on competitor knowledge and sales tactics to overcome objections
  • Have superior knowledge of Comcast products and services and be able to point every consumer to his/her proper department.
  • Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services
  • Interact with all departments Comcast in order to satisfy not only customer service but also facets such as inventory and loss management
  • Keep up-to-date on product knowledge, industry information, and competitive landscape. Regular, consistent, and punctual attendance
  • Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation

Organizing and Campaign Director

Family&Friends Of Louisiana Incarcerated Children
03.2013 - 03.2018
  • Collaborate with stakeholders to identify key issues within youth justice transformation work that consistently includes racial justice and radical healing
  • Develop and lead state/local campaign cohorts with coordinated technical support
  • Work with the Organizing Team to develop and implement strategic policy campaigns that engage and build the capacity of network members and influence policy change at the local and state level
  • Coordinate campaign activities that may include logistical arrangements and documentation of both developmental and dissemination plans
  • Assist in the development and implementation of specific project activities to achieve Family And Friends Of Louisiana's Incarcerated Children goals and objectives
  • Build and maintain strong relationships with community organizations, activists, and affected communities
  • Organize and facilitate community meetings, workshops, and events to raise awareness and foster collaboration.
  • Work with the Organizing Team to support the development of youth and families to lead advocacy efforts that influence policy change at local, state, and federal levels
  • Work with Family and Youth Advocates, Chapter Leads and our Communications Director to work with families and assist in the development of their skills in sharing their personal stories; always leveraging/centering family-centered principals as a best practice
  • Develop and maintain relationships with policymakers, legislators, and key decision-makers.
  • Establishes, cultivates, and maintains working relationships with executive and legislative branches of government and boards and commissions who are empowered to change laws and policies to improve conditions of confinement for youth detained in all Louisiana youth detention centers
  • Enhance the capacity of the programs team and membership to provide the long-term vision for FFLIC’s campaign work by coordinating existing strategies and developing supporting strategies to increase, politicize and mobilize our base
  • Create political education programming that educates and activates our base
  • Develop and offer tools, trainings, and other support for organizers and campaigns, including curriculum development (informed by people-centered, popular education approaches) and peer-to-peer organizing cohorts.
  • Coordinate grassroots organizing efforts to mobilize community members and allies
  • Implement effective outreach strategies to engage diverse communities in the youth justice reform movement
  • Collaborate with the Statewide Organizing Manager by supporting the growth of the network and engagement of members, allies, and supports; including developing ways to share relevant information as needed.
  • Collaborate with partner organizations to amplify the impact of joint initiatives.
  • Work closely with policy partners and allies, communications, and other network staff and leads to inform their work
  • Identify and engage with strategic national organizations to support the campaigns and the network
  • Develop and implement communication plans to effectively convey the organization’s messages and campaigns
  • Work with the media to raise awareness, shape narratives and promote the organization’s mission.
  • Establish metrics and indicators to measure the success and impact of campaigns
  • Regularly evaluate and report on the progress of organizing and advocacy efforts
  • Contribute to FFLIC’s program work by assisting at events and member meetings
  • Use Powerbase (database) to track member needs, development, and leadership goals
  • Utilize and standardize evaluation tools in FFLIC programming, member feedback, and overall campaign work
  • Lead responsibility for day-to-day management and leadership of FFLIC campaigns to ensure campaign goals and objectives are achieved
  • Perform other duties as assigned

Sales Representative (Remote)

Medical Guardian
01.2011 - 03.2015
  • Handle inbound and outbound sales calls every day with urgency, care, and expertise in order to convert potential customers into subscribers
  • Properly utilize every provided hardware and software such as laptops, headsets, Salesforce CRM, Microsoft applications, and Five9 adapters to properly document sales calls and activities
  • Generously listen, seek solutions, establish value, make strong recommendations, and overcome objections as part of every sales process to achieve sales goals and best protect every customer.
  • Exhibit high standards of personal and professional ethics while simultaneously achieving excellent results and performing to levels of reward, recognition, and promotion
  • Enact a strong work ethic to complete or exceed handling of at least 75 Sales calls in an 8.5-hour shift
  • Meet monthly sales goals via interactions with new and existing referral sources

Recruiter

American Staffing
02.2009 - 02.2012
  • Managed over 50 customer calls per day.
  • Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs
  • Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport
  • Determines applicant requirements by studying job descriptions and job qualifications
  • Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites
  • Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements
  • Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours
  • Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications
  • Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions
  • Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks
  • Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.

Customer Service Agent, Philadelphia PA

Metro Bank Call Center
04.2008 - 05.2010
  • Obtains client information by answering telephone calls; interviewing clients; verifying information
  • Determines eligibility by comparing client information to requirements
  • Answering and screening all calls in a professional and courteous manner
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains communication equipment by reporting problems
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities
  • Accomplishes sales and organization mission by completing related results as needed.

Salesman Philadelphia PA

Energy Corp
04.2008 - 02.2009
  • Engaging strangers in conversation
  • Explaining competitively priced service plans to customers
  • Answer questions about product features and benefits
  • Circulate among potential customers or travel by foot, truck, automobile, or bicycle to deliver or sell merchandise or services
  • Contact customers to persuade them to purchase merchandise or services
  • Deliver merchandise, and collect payment
  • Develop prospect lists
  • Distribute product samples or literature that details products or services
  • Explain products or services and prices, and demonstrate use of products
  • Maintain records of accounts and orders and develops prospect lists.

Education

Abraham Lincoln High School
Philadelphia, PA
06.2009

Skills

  • Advanced with All Microsoft Software (Outlook, Word , Powerpoint etc)
  • Advanced with Salesforcecom(Sales Software
  • Customer Focus, Customer Service, Data Entry Skills,
  • Listening, Phone Skills, Verbal Communication, Building Relationships, Management Skills,
  • People Skills, Organizational Skills, Versatile, Responsible,
  • Problem-Solving, Multitasking Willing to learn and improve my skills Ability to interact
  • Effectively over the phone, through email, and face-to-face Get along well with people of
  • All backgrounds and education levels
  • Proficient in Microsoft Word, Excel, Outlook, Office, Etc
  • Data Entry
  • Attention to Detail
  • Good Telephone Etiquette
  • Critical Thinking
  • Active Listening
  • Excellent Communication

Timeline

Campaign Canvasser "Team Leader"

The Outreach Team
12.2023 - Current

Business Service Sales Rep

Comcast
07.2018 - 04.2021

Organizing and Campaign Director

Family&Friends Of Louisiana Incarcerated Children
03.2013 - 03.2018

Sales Representative (Remote)

Medical Guardian
01.2011 - 03.2015

Recruiter

American Staffing
02.2009 - 02.2012

Customer Service Agent, Philadelphia PA

Metro Bank Call Center
04.2008 - 05.2010

Salesman Philadelphia PA

Energy Corp
04.2008 - 02.2009

Abraham Lincoln High School

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Kahlil EL