Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAHLIL EL

Jacksonville,FL

Summary

Dedicated and results-driven professional with extensive experience in retail sales, inventory management, and team leadership across indoor, outdoor, and customer-facing environments. Proven track record of exceeding sales targets, optimizing store operations, and leading high-performing teams in both supervisory and associate roles. Skilled in customer service, stock control, merchandising, and sales strategy implementation. Adept at using POS systems and CRM tools to enhance customer experience and streamline workflows. Seeking a challenging position in Retail, Stocking, or Retail Sales Management where I can leverage my broad skill set to drive growth, efficiency, and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Cashier/Retail Stock Clerk

Express Clothing Store
02.2022 - 03.2023
  • Operated the cash register efficiently, processing customer purchases, returns, and exchanges with accuracy and professionalism.
  • Provided exceptional customer service by assisting shoppers, answering product questions, and ensuring a smooth checkout experience.
  • Maintained organized and visually appealing merchandise displays on the sales floor and in stock areas.
  • Received and unpacked shipments, verifying inventory accuracy and restocking items according to company standards.
  • Monitored stock levels and assisted with inventory counts and audits.
  • Ensured fitting rooms and the sales floor were clean, orderly, and fully stocked.
  • Supported team members with daily store operations and helped ensure compliance with store policies and procedures.
  • Handled customer concerns with a positive attitude, contributing to a welcoming and efficient store environment.

Assistant Store Manager

Express
03.2023 - 01.2025
  • Supported the Store Manager in day-to-day operations, including sales floor supervision, merchandising, and inventory management.
  • Assisted in hiring, training, and developing store associates to ensure high performance and excellent customer service.
  • Drove sales by coaching team members on upselling, styling, and customer engagement techniques.
  • Ensured visual merchandising standards were met and aligned with company brand guidelines.
  • Analyzed daily, weekly, and monthly sales reports to identify trends and optimize store performance.
  • Managed opening and closing procedures, cash handling, and compliance with loss prevention protocols.
  • Collaborated with corporate and regional teams to execute promotional campaigns and store events.
  • Acted as the lead manager in the absence of the Store Manager, overseeing all operations and employee performance.

Field Director/Manager

The Outreach Team
12.2023 - 01.2025
  • Managed a team of 30+ canvassers to execute door-to-door outreach campaigns, enhancing voter engagement.
  • Developed and implemented strategic outreach plans, leading to a 40% increase in petition collection rates.
  • Provided training on communication techniques, increasing volunteer efficiency and effectiveness.
  • Coordinated scheduling and logistics to ensure operational success across multiple districts.
  • Facilitated regular team meetings to provide updates, share feedback, and maintain high morale.
  • Contributed to the development of strategic plans for outreach and petition drives.
  • Coordinated daily activities, including canvassing routes, schedules, and assignments.
  • Trained and mentored staff in best practices for voter engagement and signature collection.
  • Monitored field performance to ensure effectiveness and adherence to goals.

Sales Manager

Comcast Business
02.2016 - 01.2022
  • Managed outbound sales operations for 3 years and led inbound sales for 4 years.
  • Consistently exceeded annual sales quotas by 150%.
  • Developed tailored client solutions, recognizing upselling and cross-selling opportunities.
  • Implemented customer retention strategies, boosting satisfaction scores by 25%.
  • Leveraged CRM software (Salesforce) to track key account metrics.
  • Developed and executed strategic sales plans to drive revenue growth.
  • Conducted regular training sessions to improve sales techniques and knowledge.
  • Built and maintained strong relationships with key clients.

Business Service Sales Rep

Comcast Business
02.2012 - 02.2016
  • Managed over 60 inbound daily calls to sell Comcast Business services.
  • Added 100+ new accounts per month through inbound sales efforts.
  • Maintained a monthly sales quota of 180-200%, earning multiple top performer awards.
  • Developed customized solutions for business clients.
  • Utilized Salesforce CRM to track leads and manage customer data.

Outside Sales Representative

Comcast
05.2009 - 01.2010
  • Promoted and sold Comcast's suite of products and services.
  • Conducted face-to-face meetings to assess customer needs.
  • Maintained strong relationships with residential and business clients.
  • Met and exceeded sales targets with effective prospecting strategies.
  • Managed entire sales cycle, from contact to contract closing.
  • Used Salesforce CRM to manage customer data and performance reports.

Sales Representative (Hybrid)

Medical Guardian
01.2010 - 02.2012
  • Handled inbound and outbound sales calls to convert potential customers.
  • Utilized hardware and software including Salesforce and Five9.
  • Provided tailored recommendations and overcame objections to meet goals.
  • Demonstrated high ethical standards and strong performance.

Retail Store Associate

Walgreens
05.2018 - 04.2021
  • Delivered exceptional customer service by assisting shoppers, answering questions, and resolving issues promptly and professionally.
  • Operated cash registers, processed transactions, handled returns, and managed payment accuracy.
  • Stocked shelves, organized displays, and maintained cleanliness throughout the store to ensure an inviting shopping environment.
  • Assisted in receiving, unpacking, and pricing merchandise according to company standards.
  • Promoted Walgreens products and services, including pharmacy, photo, and rewards programs.
  • Ensured compliance with company policies and procedures, including safety, loss prevention, and health regulations.
  • Collaborated with team members to meet daily operational goals and enhance the overall customer experience.
  • Supported seasonal promotions and store events by maintaining displays and signage in alignment with marketing directives.

Education

Bachelor of Business Administration And Management - Marketing

Drexel University
Philadelphia, PA
06-2022

Skills

  • Inventory management
  • Cash handling
  • Visual merchandising
  • Employee training
  • Customer Service & Relationship Building
  • Sales Strategy & Execution (B2B/B2C)
  • Inventory Management & Merchandising
  • Team Leadership & Staff Training
  • POS Systems & Cash Handling
  • CRM & Sales Reporting (eg, Salesforce)
  • Product Knowledge & Upselling Techniques
  • Store Operations & Visual Presentation
  • Time Management & Multitasking
  • Conflict Resolution & Problem Solving

Timeline

Field Director/Manager

The Outreach Team
12.2023 - 01.2025

Assistant Store Manager

Express
03.2023 - 01.2025

Cashier/Retail Stock Clerk

Express Clothing Store
02.2022 - 03.2023

Retail Store Associate

Walgreens
05.2018 - 04.2021

Sales Manager

Comcast Business
02.2016 - 01.2022

Business Service Sales Rep

Comcast Business
02.2012 - 02.2016

Sales Representative (Hybrid)

Medical Guardian
01.2010 - 02.2012

Outside Sales Representative

Comcast
05.2009 - 01.2010

Bachelor of Business Administration And Management - Marketing

Drexel University

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