Summary
Overview
Work History
Education
Skills
Timeline
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Kahlil Hicks

Phoenix,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in telecommunication/customer service, industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Loyalty Specialist

AT&T
06.2020 - 05.2024
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
  • Worked with multiple screens and programs to resolve customer issues.
  • Worked cross-functionally with various members of Type teams.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Manager

Fathers And Families
05.2018 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

General Studies

Central Arizona College
Coolidge, AZ

Skills

  • Problem Solving
  • Performance Metrics
  • Effective Communication
  • Upselling Techniques
  • Data Analysis
  • Sales Techniques
  • Customer Retention

Timeline

Customer Loyalty Specialist

AT&T
06.2020 - 05.2024

Manager

Fathers And Families
05.2018 - 01.2020

General Studies

Central Arizona College

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Kahlil Hicks