Kahlilah Riley
Baltimore,MD
Summary
Qualified Processing Representative with proven history of efficiently managing data entry and processing tasks. Proficient skills in Microsoft Office and have successfully contributed to process improvements and streamlined workflows in previous roles. Demonstrated strong analytical and problem-solving skills, and consistently provided excellent customer service.
Overview
5
5
years of professional experience
Work History
Hazard Insurance Processing Representative
Assurant
11.2023 - 11.2024
- Company Overview: SGS Consulting
- Address customer inquiries and process insurance payments with efficiency and accuracy, ensuring a seamless experience for clients
- Maintain meticulous records of customer interactions, transactions, and account updates to uphold high standards of data management
- Facilitate the resolution of customer issues by directing requests to appropriate resources and executing insurance document processing
- SGS Consulting
- Managed approximately 30-40 incoming calls, emails and faxes per day from customers.
Customer Service Representative
Kaiser Permanente
12.2022 - 10.2023
- Company Overview: APEX AGENCY
- Managed customer inquiries and resolved complaints, ensuring timely and effective solutions to issues while maintaining high service standards
- Processed orders, applications, and account setups, accurately maintaining records of customer interactions and transactions
- Coordinated with internal resources to address and direct unresolved customer issues, enhancing overall efficiency and customer satisfaction
- Managed approximately 60-80 incoming calls per day from customers.'
CSR/ Team Lead
Id.Me
06.2021 - 04.2022
- Company Overview: Identify Verification
- Managed customer interactions and resolved complaints, ensuring effective problem resolution through direct communication, including electronic and face-to-face channels
- Analyzed customer service issues and recommended process improvements to the management team, enhancing overall efficiency
- Oversaw team workflow, clarified task responsibilities, and set performance targets in alignment with organizational objectives, while maintaining accurate timekeeping and personnel records
- Identify Verification
- Managed approximately 60-80 incoming documents per day
Customer Service Representative
Maximus
08.2019 - 03.2020
- Company Overview: Nationwide
- Managed document preparation and data entry, ensuring accuracy in verification and correction processes to maintain data integrity
- Established and maintained a systematic filing system to optimize document retrieval and office organization
- Handled 60-80 incoming calls with professionalism, ensuring messages were recorded accurately and contact information was routinely updated in the company database
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL05.2019
Skills
- Data Entry Skills
- Positive Attitude
- Problem Solving Skills
- Results-Oriented
- Time Management
- Computer Proficiency
- Reliable
- File and Record Maintenance
- Client-Focused Skills
- Communication Skills
- Microsoft Office
Timeline
Hazard Insurance Processing Representative
Assurant
11.2023 - 11.2024
Customer Service Representative
Kaiser Permanente
12.2022 - 10.2023
CSR/ Team Lead
Id.Me
06.2021 - 04.2022
Customer Service Representative
Maximus
08.2019 - 03.2020
High School Diploma -
Thomas Jefferson High School
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