Kahlio McDuff
Port Orchard
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Registered Behavior Technician
Amergis
09.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Registered Behavior Technician
Behavioral Management Solutions
09.2022 - 06.2024
- Worked as part of collaborative team to address changing needs of children and families
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior
- Learned specialized behavior approaches to implement behavioral strategies
- Kept accurate records by documenting progress and adhering to prescribed behavior plan
- Supported client using principles of applied behavior analysis
- Collaborated with client's support system and other allied specialists to implement positive interventions
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms
Behavior Technician
Juvo Autism And Behavioral Health Services
01.2020 - 07.2022
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Janitorial Worker
Metro Clean Building Care Services
01.2018 - 11.2019
- Swept hard surface floors using broom or push broom dust mop
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping
- Damp-mopped hard floors to clean and remove residue or spillage
- Sanitized break area kitchen counters, tables and sinks
- Dusted surfaces, ledges, fixtures and furniture
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Assembled basic furniture and supplies for offices and other multi-use rooms
- Kept building spaces premises clean inside and outside
Assisting Teacher
Spectrum Center
02.2017 - 10.2017
- Developed individual educational plans (IEP) designed to promote educational, physical and social development
- Established and communicated clear objectives for all lessons, units and projects to both students and parents
- Promoted language development skills through reading and storytelling
- Worked with an average of 20 students per class
- Conducted small group and individual classroom activities with students based on differentiated learning needs
- Administered minor first aid to injured students
- Encouraged students to be understanding of others
Event Coordinator
City Of Pittsburg
07.2014 - 10.2016
- Assisted in feeding patients at convalescent hospitals in the Antioch area
- Spearheaded all team fundraising projects to raise money for new events and equipment
- Computed, recorded, and proofread data, records and reports
- Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes
- Created standard quarterly marketing collateral while ensuring all deadlines were met
- Followed lead sheets provided by employer to residential neighborhoods to upgrade residents cable, phone and internet plans with AT&T
- Worked as a team of 16 people and supported each team member with possible sales
- Set up installation date appointments between customer and AT&T
- Completed documentation for product and service sales
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Established new customer accounts
- Helped customers with question, problems and complaints in person and in via telephone
- Stocked shelves, supplies, and organized displays
- Organized racks and shelves to maintain the visual appeal of the store
- Verified that all customers received receipts for purchases
- Developed positive customer relationships through friendly greetings and excellent service
- Trained and served as a peer coach for new sales associates
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales event and promotions
Sales Person
Variety Concepts
01.2014 - 03.2014
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Construction
Henkels & McCoy
01.2012 - 11.2012
- Assisted in the restoration of 4 homes
- Tearing down and installation of walls
- Tearing down and installation of flooring
- Tearing down and installation of roofing
- Painted interior and exterior of homes
- Dug for pipe installation
- Installed fresh lawns
- Installed fencing on property
- Break down of concrete
- Prepared and cleaned construction sites by removing debris
- Loaded and unloaded building materials used for construction
- Set ladders, scaffolds and hoist in place for taking supplies to roof
- Organized and work charity events: Christmas caroling during the holidays, Breast Cancer Walks, E-Waist, Carwashes
- Assisted in creating and building Antioch City Park
Education
No Degree - Dental Assisting
Bremerton Dental Assisting School
Bremerton, WA04-2025
Skills
- Data Collection
- Leadership Training
- Behavioral Intervention Plans (BIP)
- Student Behavior Management
- Behavior Management
- ABA Techniques
- Customer Service
Timeline
Registered Behavior Technician
Amergis
09.2024 - Current
Registered Behavior Technician
Behavioral Management Solutions
09.2022 - 06.2024
Behavior Technician
Juvo Autism And Behavioral Health Services
01.2020 - 07.2022
Janitorial Worker
Metro Clean Building Care Services
01.2018 - 11.2019
Assisting Teacher
Spectrum Center
02.2017 - 10.2017
Event Coordinator
City Of Pittsburg
07.2014 - 10.2016
Sales Person
Variety Concepts
01.2014 - 03.2014
Construction
Henkels & McCoy
01.2012 - 11.2012
No Degree - Dental Assisting
Bremerton Dental Assisting School
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