Kahliyah Hudgen
Philadelphia,PA
Summary
Experienced Medical Assistant with a strong background in medical office operations and administration. Skilled in managing patient records and scheduling appointments while consistently adhering to healthcare regulations. Proficient in utilizing electronic health record systems to contribute to enhanced patient care and promote seamless team collaboration through excellent communication skills.
Overview
8
8
years of professional experience
Work History
Medical Office Administrator
Hanger Clinic
06.2023 - Current
- Performed advanced administrative tasks including triage calls, coordination and scheduling.
- Raised customer service satisfaction score to 98.9, making the clinic number 1 in the country for outstanding NPS score.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures for up to six clinicians at once.
- Reviewed and sent medical records to other physicians upon request.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Managed appointments, registrations and patient relations in busy prosthetic office.
- Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to administrators.
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
Medical Assistant
Fort Worth Ent- Texas Health Care
01.2023 - 04.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Patient Care Coordinator Medical Assistant
Nextcare Doctors Urgent Care
04.2022 - 12.2022
- Increased company patient customer satisfaction goals by 93% traveling by various clinics to ensure the enhancements inpatient services.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Obtained client medical history, medication information, symptoms, and allergies.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Lead Custodian
The Arthur Jackson Company FMC Tower
03.2017 - 04.2022
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Maintained compliance with industry regulations through thorough knowledge of OSHA guidelines and adherence to company policies.
- Contributed to improved hygiene standards by conducting regular audits of cleaning procedures followed by actionable feedback for continuous improvement.
- Facilitated effective communication among custodial team members through regular meetings focused on progress updates, challenges faced, and upcoming priorities.
- Consistently met or exceeded expectations for quality control through rigorous inspection of completed tasks.
- Prioritized energy conservation efforts with the implementation of eco-friendly cleaning products and waste reduction initiatives.
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
Wireless Sales Lead
Metro PCS Authorized Dealer
06.2016 - 08.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Coordinated cross-functional teams for product launches, ensuring alignment with sales goals.
- Increased sales team productivity by implementing strategic customer engagement tactics.
- Boosted regional sales figures, leading targeted marketing campaigns.
Education
Certificate of Completion - Allied Health Medical Assitant
Pennsylvania Institute of Technology
Media, PA01.2011
Skills
- Office procedures understanding
- Understanding of medical terminology
- Managing patient records
- Financial Reporting Abilities
- Patient Scheduling Proficiency
- HIPAA Compliance Understanding
- Electronic Health Records Familiarity
- Medical terminology expertise
- Inventory Control Expertise
- Healthcare Billing Knowledge
- Basic Life Support for Health Care Providers (BLS)
- CPR/AED
- Team building
Timeline
Medical Office Administrator
Hanger Clinic
06.2023 - Current
Medical Assistant
Fort Worth Ent- Texas Health Care
01.2023 - 04.2023
Patient Care Coordinator Medical Assistant
Nextcare Doctors Urgent Care
04.2022 - 12.2022
Lead Custodian
The Arthur Jackson Company FMC Tower
03.2017 - 04.2022
Wireless Sales Lead
Metro PCS Authorized Dealer
06.2016 - 08.2017
Certificate of Completion - Allied Health Medical Assitant
Pennsylvania Institute of Technology
Similar Profiles
Sonia RodriguezSonia Rodriguez
Patient Experience Specialist at Hanger ClinicPatient Experience Specialist at Hanger Clinic
Brandon HongBrandon Hong
Certified Prosthetist Orthotist at Hanger ClinicCertified Prosthetist Orthotist at Hanger Clinic
Sarah StiltzSarah Stiltz
Office Administrator / Patient Care Coordinator at Hanger ClinicOffice Administrator / Patient Care Coordinator at Hanger Clinic