Kahliyah Watkins
Bloomington,MN
Summary
Compassionate and dependable professional with over 2 years of experience in customer service, and over 3 years in direct support roles. Skilled in delivering attentive, high-quality care and service to individuals in both public-facing and personal support settings. Known for strong communication, de-escalation, and problem-solving abilities. Proven ability to work under pressure, multitask effectively, and maintain a calm, respectful presence in challenging situations. Committed to creating positive experiences and fostering trust—whether supporting customers, clients, or individuals with daily needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Country Haven
Eau Claire, WI
06.2025 - Current
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Accompanied or transported clients to appointments, errands and social activities.
Direct Support Professional
Alternatives for People with Autism
Brooklyn Park, MN
09.2024 - Current
- Served as an advocate for individuals with autism in community settings.
- Developed strategies and interventions to improve social skills, communication, behavior, daily living activities, and other areas of need.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Helped clients get in and out of beds and wheelchairs.
Direct Support Professional
REM Wisconsin
Eau Claire, WI
01.2022 - Current
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
- Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
Administrative & Customer Service Assistant
Body Allure Conture Studio
Eau Claire , WI
04.2021 - 08.2023
- Greeted clients warmly upon arrival, providing a friendly and professional environment.
- Scheduled and confirmed appointments, ensuring accurate daily service flow, and reduced scheduling errors.
- I answered client questions about treatment options, pricing, and post-care procedures clearly.
- Processed payments and managed client records, maintaining full confidentiality.
- Handled customer concerns and complaints calmly, resolving issues promptly to maintain client satisfaction.
- Maintained a clean, welcoming front desk, and waiting area in alignment with brand standards.
- Assisted with product inventory, restocking, and light upselling of services, and aftercare products when appropriate.
- Demonstrated strong multitasking abilities in a fast-paced, client-focused setting.
Family Babysitter
Kaela Buchli
Altoona, WI
02.2019 - 08.2023
- Entertained and engaged with children using games, crafts, and other activities.
- Prepared snacks and cooked meals for children using available food items.
- Maintained a clean and organized living space for the safety of the children.
- Provided exceptional care for infants, toddlers, and school-aged children.
- Showed excellent communication skills with parents and guardians about their child's needs and development.
Education
BACHELOR OF SCIENCE (B.S.) - NURSING
FLORIDA MEMORIAL UNIVERSITY
Miami Gardens, FL, US05-2026
Skills
- Customer service
- Care plan management
- Multitasking and time management
- Verbal and written communication
- Medication administration
- Special Needs Experience
- Flexible work schedule
- Empathy and patience
- Ability to learn quickly
- Client advocacy
- Conflict resolution
- First aid and safety
References
References available upon request.
Certification
- Basic Life Support (BLS) — American Red Cross, Expires 3/31/2027
- Adult and Child CPR/First Aid — American Red Cross, Expires 11/15/26
Timeline
Direct Support Professional
Country Haven
06.2025 - Current
Direct Support Professional
Alternatives for People with Autism
09.2024 - Current
Direct Support Professional
REM Wisconsin
01.2022 - Current
Administrative & Customer Service Assistant
Body Allure Conture Studio
04.2021 - 08.2023
Family Babysitter
Kaela Buchli
02.2019 - 08.2023
BACHELOR OF SCIENCE (B.S.) - NURSING
FLORIDA MEMORIAL UNIVERSITY
Similar Profiles
Queen MsukwaQueen Msukwa
Caregiver at Country Haven Senior Home.Caregiver at Country Haven Senior Home.
Sharon MathewSharon Mathew
Group Home Worker at Country Haven Acres Residential HomeGroup Home Worker at Country Haven Acres Residential Home
Brittany HendersonBrittany Henderson
Care Assistant Worker at Almonte Country HavenCare Assistant Worker at Almonte Country Haven
Danielle BrolsmaDanielle Brolsma
High School Special Education Teacher at Shakopee Public SchoolsHigh School Special Education Teacher at Shakopee Public Schools
Shawn P. StrohmanShawn P. Strohman
MFG Rep Multi-line Sales & MKTG at Multiple CompaniesMFG Rep Multi-line Sales & MKTG at Multiple Companies