Kahlyn Ward
Dallas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Known for my willingness to take on additional responsibilities to ensure team success and achieve collective goals.
Overview
2
2
years of professional experience
Work History
Underwriting Service Assistant
State Farm
01.2023 - Current
- Perform data entry functions to maintain existing auto policies by collaborating with agents to serve customers
- Provided timely responses to inquiries from customers and agents, fostering positive working relationships that contributed to business growth opportunities.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Supported underwriters in risk assessments, leading to improved decision-making and business outcomes.
Customer Support Representative
Southwest Airlines
01.2022 - 01.2023
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Exceeded performance metrics by consistently providing high-quality support to customers
- Assisted passengers with flight complications to ensure customer satisfaction while mitigating financial impacts to the organization.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
Education
MBA - Project Management
Louisiana State University At Shreveport
Shreveport, LA03.2025
Bachelor of Science in Sociology -
Texas A&M University
08.2020
Timeline
Underwriting Service Assistant
State Farm
01.2023 - Current
Customer Support Representative
Southwest Airlines
01.2022 - 01.2023
MBA - Project Management
Louisiana State University At Shreveport
Bachelor of Science in Sociology -
Texas A&M University
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