Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Kahmilah Hamzat

University Park,IL

Summary

Enthusiastic Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service and Business Administration and training in Business Data Management and Development. Motivated to learn, grow and excel in Business and Management.

Overview

5
years of professional experience
1
Certification

Work History

Amazon
Wilmington, IL

Area Manager
08.2022 - Current

Job overview

  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Reduced turnover by enhancing training, motivation and engagement strategies with all employees.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Wrote production reports to help senior leadership make accurate operational plans and decisions.

United States Census Bureau
Chicago, IL

Census Field Supervisor
07.2021 - 01.2022

Job overview

  • First level supervisor for approximately 15 to 20 Field Representatives, responsible for data collection in hard to count geographical areas.
  • Responsible for ensuring group's performance meet standards and expectations set forth by bureau and survey sponsors.
  • Responsible for evaluating and reviewing assignments of subordinates. Monitors staff performance that includes on job observations, monitoring of various performance metrics.
  • Assist with training of employees and review and approve payroll and leave submissions for their staff. Also assist with recruiting of Field Representatives.
  • Solve problems in work-from-home environment as well as in the office setting.
  • Demonstrated ability to self-manage in remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled and effective management of home Internet network and connections.
  • Demonstrated self-discipline, time management skills, resourcefulness and ability to work collaboratively with leaders and team, all in remote work environment.
  • Proficiency with technology and how to apply it to solving problems.

Amazon
Monee, IL

Warehouse Associate
02.2021 - 12.2021

Job overview

  • Consistently lifted materials weighing as much as 50 pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Prepared orders for shipment by picking, packing and labeling merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory counts and stocked merchandise.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Walmart
Crestwood, IL

Cashier
05.2019 - 01.2020

Job overview

  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Collected and authorized payments of guests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Ben's Pretzels
Country Club Hills, IL

Team Member
06.2018 - 05.2019

Job overview

  • Responsible for addressing and resolving customer issues.
  • Worked with other team members, but mostly alone, to run the store and provide customers with an amazing service.
  • Single handed hit the highest record sale that the company had seen that whole year by making samples and fresh pretzels for customers.
  • Made freshly baked pretzels every 45 minutes and maintained a clean work environment simultaneously.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collected and authorized payments of guests.
  • Set up new sales displays each week.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

University of Illinois At Urbana-Champaign
Champaign, IL

Master of Science from Business Management
08.2023

University of Illinois At Urbana-Champaign
Champaign, IL

Bachelor of Arts from Industrial And Organizational Psychology
05.2022

Skills

  • Teamwork
  • Building Effective Relationships
  • Employee Management
  • Employee Engagement
  • Effective Communication
  • Leadership
  • Project Management
  • Decision Making
  • Customer Service
  • Conflict Resolution
  • Active Listening

Accomplishments

  • Sustainability Ambassador for Amazon HMW1
  • Solely Organized a shoe drive and coordinated shipping to Soles4souls organization
  • Supervised team of 50 staff members.
  • Used Microsoft Excel to monitor performance

Certification


  • First Aid/CPR Certified
  • Sustainability Ambassador

Timeline

Area Manager

Amazon
08.2022 - Current

Census Field Supervisor

United States Census Bureau
07.2021 - 01.2022

Warehouse Associate

Amazon
02.2021 - 12.2021

Cashier

Walmart
05.2019 - 01.2020

Team Member

Ben's Pretzels
06.2018 - 05.2019

University of Illinois At Urbana-Champaign

Master of Science from Business Management

University of Illinois At Urbana-Champaign

Bachelor of Arts from Industrial And Organizational Psychology

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Kahmilah Hamzat