Kahoney Otton
Ballard,WA
Summary
Highly organized and detail-oriented professional transitioning into a Dental Front Desk role, offering extensive experience in high-volume customer service and administrative logistics. Demonstrated ability to maintain administrative accuracy while ensuring efficient office operations, with a strong background in inventory management, quality control, cash handling, and processing e-commerce claims. Eager to embrace clinical cross-training opportunities and proactively support the dental team by preparing treatment rooms, sterilizing instruments, and providing procedural assistance during peak times. Committed to delivering exceptional patient relations and fostering a smooth workflow within the practice.
Overview
10
10
years of professional experience
Work History
Shipping & Receiving
Glazer’s Camera
11.2023 - Current
- Managed comprehensive shipping and receiving operations, including meticulous quality control, stock management, and purchase order verification. Independently spearheaded operational enhancements, streamlining departmental workflows and establishing systematic protocols for claims and Returned Merchandise Authorization (RMA), which involved contacting vendors for defective product returns to secure replacement or credit. Maintained systematic organization and rigorous inventory control for shipping materials, proactively communicating with the Purchasing Department to adjust inventory and resolve purchase order discrepancies.
Lead Supervisor
Ben & Esther’s Vegan Jewish Deli
Seattle, WA
10.2022 - 10.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored new staff on deli procedures and customer service standards.
Barista
Anchorhead Coffee
Seattle, WA
02.2022 - 02.2023
- Developed and maintained efficient workflow processes during peak hours.
- Ensured consistent quality of beverages by adhering to company recipes and presentation guidelines.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista
Top Pot Doughnuts
Seattle, WA
02.2021 - 02.2023
- Streamlined daily operations by optimizing equipment usage and maintenance schedules.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
Barista
Starbucks Reserve, Retail, & Franchise
Seattle, WA
04.2016 - 03.2021
- Trained new baristas on coffee preparation and customer service standards.
- Fostered positive customer relationships through exceptional service and engagement.
Section Lead & Barista
Target
Gig Harbor, WA
11.2015 - 04.2016
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Processed customer transactions efficiently using POS systems.
- Assisted in visual merchandising to drive product visibility and appeal.
Education
High School Diploma -
South Kitsap High School
06-2014
Skills
Detail-oriented professional with a proven track record in high-volume retail logistics, shipping/receiving, and customer service Eager to leverage strong organizational skills, learning agility, and meticulous attention to detail—demonstrated in precise inventory and quality control—to transition into a role requiring cataloging, organization, and collection management Seeking a position where a strong technical foundation and commitment to excellence can be rapidly applied
AWARDS
Leadership and Training — Recognized for developing training protocols and leading staff to ensure smooth, efficient service and operations during high-volume periods.
Timeline
Shipping & Receiving
Glazer’s Camera
11.2023 - Current
Lead Supervisor
Ben & Esther’s Vegan Jewish Deli
10.2022 - 10.2023
Barista
Anchorhead Coffee
02.2022 - 02.2023
Barista
Top Pot Doughnuts
02.2021 - 02.2023
Barista
Starbucks Reserve, Retail, & Franchise
04.2016 - 03.2021
Section Lead & Barista
Target
11.2015 - 04.2016
High School Diploma -
South Kitsap High School