Kahoney Otton
Ballard
Summary
Organized and detail-oriented professional with extensive experience in customer service and managing daily operations in fast-paced environments. Skilled in balancing multiple tasks while maintaining accuracy and ensuring seamless functionality. Quickly assimilates new systems and thrives in collaborative settings, consistently supporting team objectives. Renowned for reliability, adaptability, and fostering positive customer experiences while optimizing workflows for maximum efficiency.
Overview
10
10
years of professional experience
Work History
Shipping & Receiving
Glazer’s Camera
11.2023 - Current
- Improved shipping and receiving functions to lessen errors and boost routine workflow.
- Validated shipping and receiving quantities, ensuring consistency with purchase order documentation.
- Coordinates promptly with purchasing department to address order discrepancies, managing inventory adjustments and corrections.
- Engaged with vendors to secure return merchandise authorizations and credits for damaged and defective products.
- Packaged online orders with precision and attention to detail.
- Handled shipping claims for clients through e-commerce platforms and shipping providers. Achieved swift claim resolutions to streamline refund processing for customers.
Assistant Store Manager
Ben & Esther’s Vegan Jewish Deli
10.2022 - 11.2023
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Oversaw food preparation and monitored safety protocols.
Barista
Anchorhead Coffee, Top Pot Doughnuts, Starbucks, Target
04.2016 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Brand Team Member
Target
11.2015 - 04.2016
- Arranged and replenished merchandise to maintain optimal levels for sales demand.
- Implemented visual merchandising and planogram updates to enhance inventory accuracy
- Sustained "guest-ready" sales floor through effective shelf stocking, product organization on shelving, and implementation of promotional signage.
Education
Diploma -
South Kitsap High School
01-2014
Skills
- Shipping and receiving packages
- Shipping and receiving expertise
- Shipping and receiving management
- Shipping and receiving functions
- Project management
- Adaptability to change
- Customer engagement
- Retail store operations
- Cash handling and management
AWARDS
Recognized for developing training protocols and leading staff during high-volume periods.
Timeline
Shipping & Receiving
Glazer’s Camera
11.2023 - Current
Assistant Store Manager
Ben & Esther’s Vegan Jewish Deli
10.2022 - 11.2023
Barista
Anchorhead Coffee, Top Pot Doughnuts, Starbucks, Target
04.2016 - 02.2022
Brand Team Member
Target
11.2015 - 04.2016
Diploma -
South Kitsap High School