Kahran Palmer
Sunrise
Summary
Adept at driving customer engagement and loyalty, I leveraged product knowledge expertise and upselling strategies at American Express to exceed sales targets. My proactive approach and ability to manage high-stress situations enhanced operational efficiency and customer satisfaction. Skilled in brand awareness and demonstrating empathy, my career is marked by a commitment to excellence and continuous improvement.
Overview
12
12
years of professional experience
Work History
Consumer Product Services
American Express
Sunrise, FL
07.2022 - 12.2024
- Contributed to team success by consistently meeting and exceeding individual sales targets.
- Processed transactions quickly and accurately, adhering to company policies regarding payment methods and security measures.
- Increased sales revenue through effective upselling and cross-selling techniques.
- Proactively identified opportunities for improvement within the store''s operations, suggesting practical solutions that increased efficiency.
- Assisted customers in making informed purchasing decisions by demonstrating comprehensive product knowledge.
- Stayed current on industry trends and emerging products to better serve customer needs.
- Managed multiple tasks simultaneously, balancing competing priorities without sacrificing quality or attention to detail.
- Consistently delivered extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality
- Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty
Customer Service Representative
IRS
Fort Lauderdale, FL
01.2021 - 03.2021
- Assisted every caller on how to instruct them how to receive their Recovery Rebate Credit.
- Assisted all callers on how to navigate the IRS website on where to go to and which forms they needed to submit to get their RRC
Census Enumerator
Maximus
Tamarac, FL
01.2020 - 10.2020
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
- Participated in ongoing training sessions, continuously updating knowledge on census policies and procedures to maintain optimal job performance.
- Completed surveys by rechecking contact information before ending each call.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
Customer Service Representative
Life 1 Medical Alarm
Fort Lauderdale, FL
01.2015 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Stock Associate
Gap Outlet
Sunrise, FL
05.2013 - 01.2015
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06-2011
Skills
- Brand awareness
- Product knowledge expertise
- Upselling strategies
- Product demonstration
Timeline
Consumer Product Services
American Express
07.2022 - 12.2024
Customer Service Representative
IRS
01.2021 - 03.2021
Census Enumerator
Maximus
01.2020 - 10.2020
Customer Service Representative
Life 1 Medical Alarm
01.2015 - 11.2018
Stock Associate
Gap Outlet
05.2013 - 01.2015
High School Diploma -
Blanche Ely High School