Kahran Palmer
Sunrise
Summary
Adept at driving customer engagement and loyalty, I leveraged product knowledge expertise and upselling strategies at American Express to exceed sales targets. My proactive approach and ability to manage high-stress situations enhanced operational efficiency and customer satisfaction. Skilled in brand awareness and demonstrating empathy, my career is marked by a commitment to excellence and continuous improvement.
Overview
12
12
years of professional experience
Work History
Consumer Product Services
American Express
07.2022 - 12.2024
- Contributed to team success by consistently meeting and exceeding individual sales targets.
- Processed transactions quickly and accurately, adhering to company policies regarding payment methods and security measures.
- Increased sales revenue through effective upselling and cross-selling techniques.
- Proactively identified opportunities for improvement within the store''s operations, suggesting practical solutions that increased efficiency.
- Assisted customers in making informed purchasing decisions by demonstrating comprehensive product knowledge.
- Stayed current on industry trends and emerging products to better serve customer needs.
- Managed multiple tasks simultaneously, balancing competing priorities without sacrificing quality or attention to detail.
- Consistently delivered extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality
- Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty
Customer Service Representative
IRS
01.2021 - 03.2021
- Assisted every caller on how to instruct them how to receive their Recovery Rebate Credit.
- Assisted all callers on how to navigate the IRS website on where to go to and which forms they needed to submit to get their RRC
Census Enumerator
Maximus
01.2020 - 10.2020
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
- Participated in ongoing training sessions, continuously updating knowledge on census policies and procedures to maintain optimal job performance.
- Completed surveys by rechecking contact information before ending each call.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
Customer Service Representative
Life 1 Medical Alarm
01.2015 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Stock Associate
Gap Outlet
05.2013 - 01.2015
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06-2011
Skills
- Brand awareness
- Product knowledge expertise
- Upselling strategies
- Product demonstration
Timeline
Consumer Product Services
American Express
07.2022 - 12.2024
Customer Service Representative
IRS
01.2021 - 03.2021
Census Enumerator
Maximus
01.2020 - 10.2020
Customer Service Representative
Life 1 Medical Alarm
01.2015 - 11.2018
Stock Associate
Gap Outlet
05.2013 - 01.2015
High School Diploma -
Blanche Ely High School
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