KAHROUN ARMSTRONG
BLACK JACK,MO
Summary
Dedicated professional with more than 10 years of Customer Service. Seeking a career path that will allow me to utilize both my educational and work related background.
Overview
13
13
years of professional experience
Work History
Program Support Assistant
Department Of Veteran Affairs
07.2020 - Current
- Compiling and process all incoming claims/benefits related to Veterans benefits to determine validity and assisting veterans with claim application.
- Assisted in gathering of program data to compose thorough monthly reports.
- Communicated clearly with with program staff and participants through monthly reports.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Open and properly distribute incoming mail to promote quicker responses to client inquiries.
- Prepare, process and input folders into VBMS.
- Analyze incoming mail to decide if material is valid.
- Conduct inventory management to verify and ensure accuracy.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Maintained desired level of quality.
- Volunteered for the special project at the National Personnel Records Center to help with 500, 000 veterans waiting on their requests for records to be fulfilled.
Customer Service Specialist
Studio A-Squared
03.2018 - Current
- Drives new business initiatives and sales for the spa and salon as well as assist in overseeing the day-to-day activities
- Ensures guests are consistently treated to an impeccable guest service experience
- Manages spa and salon operations while establishing an atmosphere where clients are comfortable
- Provide exceptional styling services to various individuals
- Handle inbound calls in regards to questions concerning specific services about products and services.
Customer Service Associate
Magellan Health
01.2017 - 03.2018
- Communication with Magellan members and providers in regards to policies and procedures
- Answer incoming calls about eligibility, benefits, claims, and authorization of services from providers and members
- Intake documentation in the appropriate systems
- Provide outstanding service to internal and external customers
- Resolve member and provider needs on the first call.
Office Associate
Pegasus Transportation
09.2010 - 05.2016
- Handled incoming calls and inquiries from prospective customers or clients
- Provided customers with information about the company and explained the services
- Processed ACH, credit, debit, and check payments from customers and vendors
- Completed supporting paperwork and data entry as required
- Ability to multitask
- Handled confidential financial and personal information appropriately.
Education
General Coursework -
St. Louis Community College at Florissant Valley
St. Louis, MO01.2014
Associates - Computer Networking Systems
ITT Technical Institute
Earth City, MO01.2008
Skills
- Windows
- MS Word
- Excel
- Power Point
- Access
- Outlook
- Customer Relations
- Document Proofing
- Payment Processing
- Data Entry
- Call Center Operations
- Office Administration
- Authorizations
- Self-Management
- Great communication
Accomplishments
- Received the ICARE Award for assisting the NPRC help team in the height of COVID-19.
- Received the Certificate of Excellence of my exhibition of the Core Value of Excellence striving for the highest quality and continuous improvement by being thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.
- Special Contribution Award for a unique contribution to the mission of the Department.
Timeline
Program Support Assistant
Department Of Veteran Affairs
07.2020 - Current
Customer Service Specialist
Studio A-Squared
03.2018 - Current
Customer Service Associate
Magellan Health
01.2017 - 03.2018
Office Associate
Pegasus Transportation
09.2010 - 05.2016
General Coursework -
St. Louis Community College at Florissant Valley
Associates - Computer Networking Systems
ITT Technical Institute
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