Overview
Work History
Education
Skills
Timeline
Generic

Kahtiana Hannaway

Aurora,CO

Overview

8
8
years of professional experience

Work History

Collections Assistant

Reconstruction Experts, Inc.
06.2023 - Current
  • Identified and contacted customers with overdue accounts to address payment status.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Entered client details and notes into system for interdepartmental access and review.
  • Collaborated with other departments to verify customer compliance with payment plans.

Production Administrator

Premier Roofing Company
03.2018 - 02.2023
  • Sourced materials to keep up with production goals and meet customer demands.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Managed staff hiring, training and supervision.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.

Healthcare Administrative Assistant

Envisions, Inc.
02.2016 - 02.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments as necessary and as directed by RN.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Customer Service Cashier

Walmart
09.2015 - 02.2016
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

Florida Department of Education
Tallahassee, FL
04.2015

Skills

  • Record keeping
  • Analytical thinking
  • Time management
  • Client relations
  • Team collaboration
  • Regulatory Compliance
  • Resource Allocation

Timeline

Collections Assistant

Reconstruction Experts, Inc.
06.2023 - Current

Production Administrator

Premier Roofing Company
03.2018 - 02.2023

Healthcare Administrative Assistant

Envisions, Inc.
02.2016 - 02.2018

Customer Service Cashier

Walmart
09.2015 - 02.2016

High School Diploma -

Florida Department of Education

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Kahtiana Hannaway