Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kahuliha (Kay) Lee

Fresno,CA

Summary

I'am applying for the full-time phlebotomist position you had listed on Caljobs.com.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Home Health Aide

In Home Supportive Services
10.2023 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.

Phelebotomist

Concentra Urgent Care Medical Center (Externship)
03.2024 - 04.2024
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Telecommunications Customer Service Representative

Alorica
10.2013 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Electrocardiogram Technician (EKG )

Clovis Community Hospital
02.2015 - 04.2016
  • Ensured optimal equipment functionality by performing routine maintenance tasks on ECG machines and related devices.
  • Utilized strong attention to detail when entering patient data into the electronic medical record system, minimizing errors and ensuring accurate documentation.
  • Supported hospital-wide initiatives for continuous improvement through participation in quality assurance programs related to cardiology services.
  • Collaborated with medical staff to ensure timely diagnosis and treatment of cardiac issues based on ECG results.
  • Performed Holter monitor placement on patients as needed, ensuring proper electrode placement for accurate long-term monitoring of heart activity.
  • Improved patient comfort and safety by providing clear instructions and answering questions regarding the ECG procedure.
  • Maintained high-quality standards in ECG testing by adhering to established protocols and procedures.
  • Prioritized patient confidentiality by adhering to HIPAA regulations and maintaining discretion when handling sensitive information.

Education

Phlebotomy

California Institute of Medical Science
Clovis, CA
06.2024

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Butterfly needle technique
  • HIPAA Compliance
  • Data Entry
  • Medical terminology knowledge
  • Quality Control
  • Syringe method
  • Skin puncture
  • Adaptable approach
  • Attention to Detail
  • Customer Service
  • Butterfly Venipuncture
  • Finger Stick Method
  • Phlebotomy Technician (PT)
  • Certified in CPR/AED
  • Phlebotomy Technician
  • Data Confidentiality

Certification


  • PT - Phlebotomy Technician
  • HIPPA
  • EKG Certficate
  • CCPR/BLS

Timeline

Phelebotomist

Concentra Urgent Care Medical Center (Externship)
03.2024 - 04.2024

Home Health Aide

In Home Supportive Services
10.2023 - Current

Electrocardiogram Technician (EKG )

Clovis Community Hospital
02.2015 - 04.2016

Telecommunications Customer Service Representative

Alorica
10.2013 - 10.2023

Phlebotomy

California Institute of Medical Science


  • PT - Phlebotomy Technician
  • HIPPA
  • EKG Certficate
  • CCPR/BLS

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Kahuliha (Kay) Lee