Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kahziah Ragland

Henderson,United States

Summary

Dedicated and results-oriented customer service representative with five years of experience in the retail industry. Skilled in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions. Recognized for exceeding customer satisfaction targets by20% through attentive service and product knowledge.

Overview

13
13
years of professional experience

Work History

Customer Service Relationships Specialist

Teleperformance
01.2020 - 12.2024
  • Resolved credit bureau disputes in an accurate and expedient manner
  • Ensured proper handling of all qualified written requests and inquiries
  • Conducted general customer service employee training and provided post-training support as needed
  • Identified new service and sales opportunities and reported to management accordingly
  • Followed up on inactive customer lists
  • Resolved all customer complaints in a courteous and timely manner
  • Upheld company customer service standards in every customer interaction
  • Handled consistently high volume of incoming customer service calls
  • Informed customers of new service options and opportunities
  • Met all goals and deadlines in a timely efficient manner
  • Enforced all policies and procedures successfully

Customer Service Representatives

Remx
09.2016 - 01.2020
  • Assisted an average of50 customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction
  • Responded to customer requests for products, services, and company information
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Investigated and resolved accounting, service and delivery concerns
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

Customer Service Team Lead

Eversise
10.2011 - 09.2016
  • Identified, researched and resolved escalated and unique inquiries daily
  • Maintained a level of superior customer service
  • Managed adequate coverage for call volume as needed
  • Created incentives to assist team in meeting weekly goals and boost team morale
  • Provided Quality assurance of my teams data entry
  • Created and updated client cases using CRM software
  • Ensured that all call center procedures were performed
  • Monitored representatives for quality assurance and attended client calibration sessions
  • Provided coaching, development, and two-way feedback to motivate a high performance and productivity
  • Analyzed all areas of opportunity to develop, document, and implement employee action plans for performance
  • Handled escalated calls to resolve concerns and complaints

Education

High School Diploma -

Vance County High School
06.2023

Skills

  • Problem-solving
  • Time management
  • Teamwork
  • Conflict resolution
  • Leadership
  • Empathy
  • Sales
  • Multitasking
  • Communication
  • Documentation management

Languages

English
Native or Bilingual

Timeline

Customer Service Relationships Specialist

Teleperformance
01.2020 - 12.2024

Customer Service Representatives

Remx
09.2016 - 01.2020

Customer Service Team Lead

Eversise
10.2011 - 09.2016

High School Diploma -

Vance County High School

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Kahziah Ragland