Kahzonnie Cruz
Wesley Chapel,FL
Summary
A driven professional with a successful background in sales, customer service, and military operations. Known for consistently surpassing sales targets through deep product knowledge and effective sales strategies. Strong communicator with a passion for providing outstanding customer service.
Overview
6
6
years of professional experience
Work History
3F151
United States Air Force Reserve
03.2018 - Current
- Directed all Force Support programs and retail operations, ensuring alignment with Air Force mission objectives.
- Established and supervised facilities, including dining facilities, lodging, fitness centers, and recreational areas, to provide essential services to Air Force personnel.
- Managed budget allocations for various services, monitoring expenses and maximizing resource utilization.
- Implemented performance evaluation metrics to assess program effectiveness and identify areas for improvement.
- Developed and promoted physical fitness programs to enhance unit readiness and individual health.
- Coordinated with unit commanders to ensure Force Support services met readiness requirements.
Sales Consultant
Love Honda
11.2021 - Current
- Utilized effective sales techniques and customer relationship management strategies to generate over $50,000 in revenue per month.
- Cultivated strong relationships with clients, resulting in repeat business and referrals, contributing to overall sales growth.
- Collaborated with sales team members and dealership staff to optimize sales processes and enhance overall customer satisfaction.
- Conducted thorough needs assessments to understand each customer's preferences, budget, and requirements, matching them with suitable vehicles.
- Received recognition and accolades from dealership management for consistently achieving and maintaining a 25% closing percentage, contributing to the overall success and profitability of the sales department.
Sales and Leasing Consultant
Wesley Chapel Honda
06.2021 - 11.2021
- Strategically navigated challenges presented by the COVID-19 pandemic and inventory shortages, maintaining sales performance and customer satisfaction levels.
- Implemented proactive communication methods, such as phone calls, emails, and video conferences, to stay connected with customers, address concerns, and provide personalized sales support throughout the buying process.
- Leveraged digital marketing strategies and social media platforms to promote vehicle inventory, special offers, and virtual sales events, expanding outreach and attracting new customers during the pandemic.
- Maintained a customer-centric approach, providing personalized assistance and support to help customers find suitable vehicles that met their needs and preferences despite inventory challenges.
Automotive Biller
Fuccillo Kia
01.2018 - 05.2021
- Proficiently processed vehicle sales transactions, including preparing and submitting all necessary paperwork for title, registration, and financing to ensure timely and accurate completion of sales transactions.
- Maintained confidentiality and discretion in handling sensitive customer information and financial documents, adhering to dealership policies and privacy regulations.
- Coordinated with sales consultants, finance managers, and administrative staff to obtain required documentation and information for each vehicle sale, facilitating smooth and efficient billing processes.
- Managed billing and invoicing activities, ensuring accuracy and completeness of documentation for vehicle sales, service orders, and parts purchases.
Education
No Degree - Information Technology
Indiana University - Purdue University Indianapolis
Indianapolis, IN06.2026
High School Diploma -
Niskayuna High School
Schenectady, NY06.2017
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Persuasive Communication
- Customer Service
- Customer Relationship Building
- Sales closing
- Attention to Detail
- Goal-Driven
- Friendly and Helpful
Accomplishments
Recognized for exemplary performance and dedication to duty during deployment, awarded the prestigious title of Airman of the Quarter for outstanding military service.
Timeline
Sales Consultant
Love Honda
11.2021 - Current
Sales and Leasing Consultant
Wesley Chapel Honda
06.2021 - 11.2021
3F151
United States Air Force Reserve
03.2018 - Current
Automotive Biller
Fuccillo Kia
01.2018 - 05.2021
No Degree - Information Technology
Indiana University - Purdue University Indianapolis
High School Diploma -
Niskayuna High School
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