Kai Ballard
Conroe
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Visionworks
02.2024 - 11.2025
- Oversaw daily optical operations to ensure high-quality service and customer satisfaction.
- Trained and mentored team members on best practices in eyewear fitting and adjustments.
- Implemented process improvements that enhanced workflow efficiency within the optical department.
- Assisted customers with product selection, providing expertise on lens options and frame styles.
- Conducted routine quality checks on lenses and frames to maintain high standards of accuracy.
- Collaborated with management to develop staff schedules that optimized service coverage during peak hours.
- Enhanced patient satisfaction by providing efficient optical services and addressing concerns promptly.
- Resolved customer complaints professionally, addressing concerns in a timely manner to maintain client satisfaction levels.
Assistant Manager
Sunglass Hut
04.2023 - 02.2024
- Implemented inventory management systems to improve accuracy and reduce discrepancies in stock levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Francesca's Boutique
11.2021 - 04.2023
- Analyzed customer feedback to identify service improvement opportunities, contributing to overall satisfaction levels.
- Developed and maintained operational reports to track performance metrics and support decision-making processes.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Carl Wunsche High School
Spring, TXSkills
- Customer service
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Retail operations management
- Sales growth
- Multitasking and organization
Timeline
Assistant Manager
Visionworks
02.2024 - 11.2025
Assistant Manager
Sunglass Hut
04.2023 - 02.2024
Assistant Manager
Francesca's Boutique
11.2021 - 04.2023
High School Diploma -
Carl Wunsche High School