Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kai Cross

Bloomfield,NJ

Summary

Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Administrative Manager

Diversified Floors, Inc
09.2010 - 01.2022
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.

Recreational Assistant

Windsor Health Care And Rehabilitation
07.2019 - 10.2020
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Inspected and cleaned all equipment and supplies to maintain operational standards.
  • Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.
  • Maintained order among participants and spectators to enforce conduct rules conformance.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Monitored participation in recreational activities to provide assistance to participants.

Assistant Store Manager

Payless, Inc
07.2010 - 06.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

E-Service Supervisor

Bed Bath & Beyond / Buy Buy Baby
03.2004 - 07.2010
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Monitored team's performance and gave feedback when necessary.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Montclair High School
Montclair, NJ
06.2002

Skills

  • Performance Tracking and Evaluations
  • Strategic Planning
  • Fiscal Management
  • Event Coordination
  • Overseeing Daily Activities
  • File and Data Retrieval Systems
  • Productivity Improvements
  • Employee Paperwork
  • Staff Management
  • Documentation
  • Data Management
  • Office Management
  • Administrative Support
  • Employee Coaching and Mentoring
  • Budgeting
  • Document Control
  • Process Improvement
  • Mail Handling
  • Business Administration
  • Administration and Reporting
  • Verbal and Written Communication
  • Project Planning
  • Team Collaboration
  • Employee Timesheet Processing
  • Customer Care

Timeline

Recreational Assistant

Windsor Health Care And Rehabilitation
07.2019 - 10.2020

Administrative Manager

Diversified Floors, Inc
09.2010 - 01.2022

Assistant Store Manager

Payless, Inc
07.2010 - 06.2019

E-Service Supervisor

Bed Bath & Beyond / Buy Buy Baby
03.2004 - 07.2010

High School Diploma -

Montclair High School

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Kai Cross