Kai Dorado
Naples,FL
Summary
Motivated and results-driven team member with excellent communication, creative thinking and effective problem-solving skills. Strong work ethic and passion to provide exceptional service, unforgettable experiences and maximum customer satisfaction while still delivering personalized services. Can adapt easily and swiftly to new environments while still providing 100% effort and continuing to be detail oriented even in high pressure situations.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
JW Marriott Marco Island Beach Resort
Marco Island, FL
06.2023 - Current
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experiences for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Used internal software to process reservations, check-ins and check-outs.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
Sales Photographer
Tastic Photo Inc
Naples, FL
04.2023 - 06.2023
- Managed inventory control for photographic equipment and supplies, reducing waste and lowering costs.
- Conducted efficient on-site photo shoots at various locations, ensuring minimal disruption to clients'' businesses or events.
- Ensured proper maintenance of photographic equipment, prolonging lifespan while saving on replacement costs.
- Enhanced company reputation by consistently delivering high-quality photographs that exceeded client expectations.
- Utilized advanced editing software to enhance images post-production, delivering superior final products to clients on time consistently.
- Cultivated personalized content for clients as well as connected with clients in meaningful and warm manner to provide a pleasant and personalized service.
Education
GED -
Golden Gate High School
Naples, FL05.2024
Skills
- PMS Expertise
- GXP Expertise
- Phone and Email Etiquette
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Oral and written communications
- Conflict Management
- Follow-up skills
GXP Expertise
Phone and Email Etiquette
Guest Services
Problem-solving skills
Cash Handling
Time Management
Oral and written communications
Cash Handling
Conflict Management
Foreign Language
Follow-up skills
Additional Information
- "We got off to a poor start as we arrived at 1 pm but did not get a room until 4:30 pm. l asked for a 1 pm arrival time room. We met a lovely young woman, I think Kie. She was very helpful and suggested a room in the adult section Serene. She took us over and showed us the room. Very special service. She said she was 1 7 years old. She is sharp and has excellent skills. When we visit again we will stay in Serene again. The pool staff and the buffet breakfast staff were special and much appreciated." - Guest Satisfaction Survey, 12/03/2023
- "There is a reason why we always choose Marriott. This was our first JW Marriott stay and it far exceeded our expectations in every way. Kai D. At the front desk, made this an extra special trip for us. She accommodated a room change during a busy week and followed up 2 times to make sure we were satisfied with everything. Kai and the rest of the staff really makes the visit and makes us feel not like a customer, but like a special guest. Winston on the beach, Toni at the pool, Beatrice at Testoro's all were amazing. Stars like Kai, really make a difference. Well done JW Marriott management and bravo Kai, Winston, Beatrice and Toni." - TripAdvisor, 04/07/24
- "Kai, we are so grateful for your above and beyond customer service! We were already so touched by your efforts and call back to us on Thursday night.. Then we arrived and not only were we blown away by our upgraded room, but also thoroughly enjoyed the chocolate strawberries and bottle of champagne that was delivered to the room. Our honeymoon is turning out to be better than we could have imagined and we're so thankful for your hand in that!" Handwritten note, ~04/07/24
Languages
Spanish
Native or Bilingual
Software
PMS
GXP
Microsoft Excel
Microsoft Word
Photoshop