Kai D. Wilkerson
Houston,TX
Summary
To my Prospective Employer, My name is Kai D. Wilkerson 32. I have 15 plus years’ experience working in the field of customer service. 10 plus years’ experience in Clerical/Secretary duties, 7-8 years’ experience in Geographical technologies, and 5 years’ experience with medical data entry. I’m a well-travelled young woman who is enthusiastic about learning all I can from each work experience to the next. I’m a fast learner and can take direction when lead properly under most circumstances. I look forward to hearing from you and finding out just how I can contribute to your business/company.
Overview
7
7
years of professional experience
Work History
Field Technician
Voxelmaps
Austin, TX
04.2025 - 09.2025
- Installed and maintained field equipment to ensure optimal performance and reliability.
- Conducted troubleshooting and diagnostics on malfunctioning systems, identifying root causes efficiently.
- Provided technical support to clients, resolving issues promptly to enhance customer satisfaction.
- Collaborated with team members to streamline operational processes, improving overall workflow efficiency.
- Analyzed field data to identify trends, informing strategic decisions for equipment upgrades and replacements.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Admissions Coordinator
AccentCare Home Hospice
Houston, TX
07.2024 - Current
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Maintain knowledge of community services and resources available to patients.
- Refer patients to appropriate health care services or resources.
- Interview patients or their representatives to identify problems relating to care.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Delivery Partner
Amazon
Jackson, MS
12.2023 - 06.2024
- Record mileage and scan in each package per stop.
- Deliver assigned packages to listed addresses.
- Record sales or delivery information on daily sales or delivery record.
- Inform regular customers of new products or services and price changes.
Geographic Information Systems Technician (Contract Job)
E-solutions
San Jose, California
05.2023 - 11.2023
- Design, program, or model Geographic Information Systems (GIS) applications or procedures.
- Document, design, code, or test Geographic Information Systems (GIS) models, internet mapping solutions, or other applications.
- Collect, compile, or integrate Geographic Information Systems (GIS) data, such as remote sensing or cartographic data for inclusion in map manuscripts.
- Perform integrated or computerized Geographic Information Systems (GIS) analyses to address scientific problems.
- Perform geospatial data building, modeling, or analysis, using advanced spatial analysis, data manipulation, or cartography software.
- Review existing or incoming data for currency, accuracy, usefulness, quality, or completeness of documentation.
- Perform computer programming, data analysis, or software development for Geographic Information Systems (GIS) applications, including the maintenance of existing systems or research and development for future enhancements.
- Provide technical expertise in Geographic Information Systems (GIS) technology to clients or users.
- Maintain or modify existing Geographic Information Systems (GIS) databases.
- Design or prepare graphic representations of Geographic Information Systems (GIS) data, using GIS hardware or software applications.
- Produce data layers, maps, tables, or reports, using spatial analysis procedures or Geographic Information Systems (GIS) technology, equipment, or systems.
Executive Administrative Assistant (Gov Contract)
USDA-NRCS
Jackson
05.2022 - 05.2023
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Provide clerical support to other departments.
- File and retrieve corporate documents, records, and reports.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
- Greet visitors and determine whether they should be given access to specific individuals.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Prepare responses to correspondence containing routine inquiries.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Make travel arrangements for executives.
- Manage and maintain executives' schedules.
Patient Registration Representative
Trustcare
Ridgeland, MS
02.2021 - 04.2023
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Maintain medical records, technical library, or correspondence files.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Complete insurance or other claim forms.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Answer telephones and direct calls to appropriate staff.
Assistant Activities Director (Part time/Weekends/Special Events)
Brandon Court Nursing Home
Brandon, MS
11.2018 - 04.2023
- Provide for entertainment and set up related decorations and equipment.
- Meet and collaborate with agency personnel, community organizations, and other professional personnel to plan balanced recreational programs for participants.
- Oversee the purchase, planning, design, construction, and upkeep of recreation facilities and areas.
- Confer with management to discuss and resolve participant complaints.
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
- Document individuals' progress toward meeting their treatment goals.
- Direct special activities or events, such as aquatics, gymnastics, or performing arts.
- Evaluate recreation areas, facilities, and services to determine if they are producing desired results.
- Complete and maintain time and attendance forms and inventory lists.
- Explain principles, techniques, and safety procedures to participants in recreational activities and demonstrate use of materials and equipment.
- Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.
- Manage the daily operations of recreational facilities.
- Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies.
- Assess the needs and interests of individuals and groups and plan activities accordingly, given the available equipment or facilities.
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
Education
Associate - Performing Arts-Theatre
Hinds Community College
Raymond, MS05.2015
Bachelor's - Performing Arts-Theatre
Grambling State University
Grambling, LA12.2012
High School - undefined
Jim Hill High School
Jackson, MS06.2011
Skills
- Microsoft Teams
- Inbound Calls
- Social Media
- Property Management
- Zoom (Video Conferencing Tool)
- Event Planning
- Travel Arrangements
- Office Equipment
- Invoicing
- Office Supply Management
- Data Entry
- Administrative Support
CUST
- Systems training & Use experience:
- Microsoft Office (Excel, PowerPoint, Word)
- Microsoft Teams
- Zoom
- Yardi system/Blue Moon (Leasing systems)
- Athena, HCHB, Paycor, Epic (Medical systems)
- ADP
- OSHA
- WEX FLEET
- Whatever you are looking for in an employee, I’m sure I can provide it and much more. I’m newly relocated to the Houston area from MS and I’m excited to grow professionally and socially.
- I’d love to speak more with you about an employment opportunity. Please feel free to reach out to me anytime day or night. Morning hours may vary but my voicemail is established so please feel free to leave a message. I can’t wait to hear from you. My resume is the next page attached to this one along with references, personal & professional. If need be, a Letter of recommendation (LOR) or character reference (CR) can be requested from either persons listed.
- Thank you for your time & consideration
- Kai D. Wilkerson
Timeline
Field Technician
Voxelmaps
04.2025 - 09.2025
Admissions Coordinator
AccentCare Home Hospice
07.2024 - Current
Delivery Partner
Amazon
12.2023 - 06.2024
Geographic Information Systems Technician (Contract Job)
E-solutions
05.2023 - 11.2023
Executive Administrative Assistant (Gov Contract)
USDA-NRCS
05.2022 - 05.2023
Patient Registration Representative
Trustcare
02.2021 - 04.2023
Assistant Activities Director (Part time/Weekends/Special Events)
Brandon Court Nursing Home
11.2018 - 04.2023
Associate - Performing Arts-Theatre
Hinds Community College
Bachelor's - Performing Arts-Theatre
Grambling State University
High School - undefined
Jim Hill High School