Rico Salisbury
Dallas,Texas
Summary
Highly skilled and motivated professional seeking a Customer Service Call Center position. Offering expertise in technical troubleshooting, IT systems, exceptional customer service, and a strong understanding of ASME codes and standards.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sephrion
05.2023 - Current
- Handle customer inquiries, provide product information, and resolve issues in a professional and efficient manner
- Utilize problem-solving skills to troubleshoot technical problems and provide effective solutions to customers
- Deliver exceptional customer service by actively listening to customers and addressing their concerns
- Collaborate with team members to ensure consistent and accurate information is provided to customers
Customer Service Representative - Call Center
Google Fiber
12.2022 - Current
- Handle customer inquiries and provide technical support regarding fiber optic cables and equipment
- Resolve customer issues by utilizing problem-solving skills to identify root causes and implement effective solutions
- Communicate technical concepts in a clear and concise manner to non-technical customers
- Ensure high customer satisfaction through professional and courteous interactions
Customer Service Representative - Call Center
Venture Solar
03.2022 - 11.2022
- Assist customers with inquiries related to solar energy systems, providing excellent customer service and support
- Troubleshoot and resolve issues with solar systems to ensure optimal performance
- Collaborate with team members to address customer concerns and provide timely resolutions
- Maintain accurate records of customer interactions and provide follow-up as needed
Customer Service Representative - Call Center
IES ELECTRICAL
04.2021 - 05.2022
- Handle customer inquiries regarding electrical systems in commercial properties
- Provide information on installation and repair processes, adhering to electrical theory and safety practices
- Assist with troubleshooting and resolving customer issues, ensuring their satisfaction
Education
High School Diploma -
Saint Georges Technical High School
Skills
- Technical troubleshooting and problem-solving
- IT systems and hardware knowledge
- Exceptional customer service
- Electrical repair and maintenance
- Familiarity with ASME codes and standards
Timeline
Customer Service Representative
Sephrion
05.2023 - Current
Customer Service Representative - Call Center
Google Fiber
12.2022 - Current
Customer Service Representative - Call Center
Venture Solar
03.2022 - 11.2022
Customer Service Representative - Call Center
IES ELECTRICAL
04.2021 - 05.2022
High School Diploma -
Saint Georges Technical High School
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