Kai Hendrix-Robinson
TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Boutique Owner
LuxuriousOne Lux & Co
01.2020 - Current
- I have a store, where sell personal luxury necessities
Call Center Representative
Sephrion
07.2023 - 09.2024
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
Front Desk Manager
Super 8 by Wyndham
09.2021 - 06.2023
- I have plenty of housekeeping and front desk experience
- I have managed this hotel alone for 2 years, it was such a great experience since I am a people person
Customer Service Representative
Xcel Energy
06.2022 - 10.2022
- Customer care
Home Health Care Aide
Brookdale Senior Living
02.2020 - 08.2021
- Woke up patients, showered or bathed patients, gathered patients up for breakfast, fed patient breakfast (some I had to hand feed), cleaned up breakfast, moved patients to the main room, distributed medication (not licensed, but trained, also had no choice when other employees decided not to show up for work, it came down to what was in the best interests of my residence
- Waited for other employees to show on time if they did
- If not I took over their position until I was relieved
- Many days I was the only person caring for the residents because lack of care from management and other employees
- I could only manage 20 on my own in one hall and even under pressure I still made sure my resident received the correct, genuine, and loving care that they deserved
- I did not work here long due to the unorganized, low staff, ongoing investigations that were already going before I was employed, and many other reasons
- I did my very best to provide the best care I could for my residents, but unfortunately due to the conditions of this workplace, I had to voluntarily terminate my employment.
Customer Service Representative
USAA Sitel
06.2016 - 11.2020
- Inbound and outbound calls hot/cold, customer care / customer service, billing, payment taking, payment plans, bill reviews, back office, auto and property verification, sensitive information handling, insurance - not licensed
Stocker
Walmart
12.2016 - 01.2020
Education
Some College - Criminal Justice
Strayer University
Washington, DC05.2028
High school diploma - undefined
Amarillo High School
Amarillo, TX05.2016
Skills
- Home Care
- Vital Signs
- Nursing
- Medication Administration
- Hospice Care
- Caregiving
- Cleaning Experience
- Meal Preparation
- Microsoft Powerpoint
- Microsoft Outlook
- Laundry
- Front Desk
- Senior Care
- Customer service
- Multi-line phone systems
- Computer skills
- Stocking
- Communication skills
- Fast learner
- Leadership
- Management
- Patient care
- Vital signs
- Hospice care
- Meal preparation
- Door-to-door
- Driving
- Front desk
- Insurance sales
- Outside sales
- QuickBooks
- Bookkeeping
- Sales
- Commercial driving
- Senior care
- Home care
- Cold Calling
- Cash handling
- Basic math
- Organizational skills
- Supervising experience
- Pricing
- Serving
- Cash register
- Sales strategy development
- Marketing strategy
- Event Planning and Execution
- Marketing and Promotions
- Client Relationship Building
Certification
- Driver's License, 12/01/23, 12/01/31
- CPR Certification, 03/01/24, 03/01/26
- Bloodborne Pathogens, 03/01/24, 03/01/25
- TABC Certification, 03/01/24, 03/01/26
- Food Handler Certification, 03/01/24, 03/01/26
- Certified Notary Public, 02/01/24, 02/01/28
- First Aid Certification, 03/01/24, 03/01/26
Timeline
Call Center Representative
Sephrion
07.2023 - 09.2024
Customer Service Representative
Xcel Energy
06.2022 - 10.2022
Front Desk Manager
Super 8 by Wyndham
09.2021 - 06.2023
Home Health Care Aide
Brookdale Senior Living
02.2020 - 08.2021
Boutique Owner
LuxuriousOne Lux & Co
01.2020 - Current
Stocker
Walmart
12.2016 - 01.2020
Customer Service Representative
USAA Sitel
06.2016 - 11.2020
Some College - Criminal Justice
Strayer University
High school diploma - undefined
Amarillo High School
- Driver's License, 12/01/23, 12/01/31
- CPR Certification, 03/01/24, 03/01/26
- Bloodborne Pathogens, 03/01/24, 03/01/25
- TABC Certification, 03/01/24, 03/01/26
- Food Handler Certification, 03/01/24, 03/01/26
- Certified Notary Public, 02/01/24, 02/01/28
- First Aid Certification, 03/01/24, 03/01/26
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