Kai Herget
Syrecuse
Summary
Dedicated ticketing team lead with expertise in customer service, team leadership, and conflict resolution. Proven ability to enhance team performance and improve guest satisfaction through effective training and mentoring.
Overview
3
3
years of professional experience
Work History
Ticketing Team Lead
Lagoon Amusement Park
Farmington
03.2025 - 11.2025
- Trained and mentored staff in customer service best practices to enhance team performance.
- Managed inventory of supplies and equipment to improve operational efficiency.
- Ensured compliance with safety regulations and park policies to maintain visitor safety.
- Resolved escalated customer complaints promptly, improving overall guest satisfaction.
- Provided leadership and guidance to team members, ensuring timely completion of high-quality tasks.
- Trained new staff on relevant processes and procedures for effective onboarding.
- Monitored team progress and enforced deadlines to optimize productivity.
- Motivated staff through positive reinforcement techniques to foster a supportive work environment.
Ticketing Staff Member
Lagoon Amusement Park
Farmington
03.2024 - 10.2024
- Facilitated ticket purchases and entry procedures for guests efficiently.
- Managed cash register operations, ensuring accurate ticket sales transactions.
- Provided visitors with detailed information about park attractions and schedules.
- Maintained cleanliness and organization of ticketing area throughout operational hours.
- Collaborated with team members to improve overall customer service experiences.
- Resolved guest inquiries and issues promptly during peak periods.
- Monitored ticket inventory levels to optimize operational efficiency during busy times.
- Processed payments for tickets through cash, credit cards, and other methods.
Ticketing Staff Member
Lagoon Amusement Park
Farmington
03.2023 - 10.2023
- Facilitated ticket purchases and entry procedures for guests efficiently.
- Managed cash register operations, ensuring accurate ticket sales transactions.
- Provided visitors with detailed information about park attractions and schedules.
- Maintained cleanliness and organization of ticketing area throughout operational hours.
- Collaborated with team members to improve overall customer service experiences.
- Resolved guest inquiries and issues promptly during peak periods.
- Monitored ticket inventory levels to optimize operational efficiency during busy times.
- Processed payments for tickets through cash, credit cards, and other methods.
Education
High School Daploma -
Clearfield High School
Clearfield05-2027
Skills
- Customer service and support
- Team leadership and supervision
- Conflict resolution
- Inventory management
- Process improvement techniques
- Training and mentoring
- Cash handling expertise
- Customer focus
- Complaint resolution skills
- Employee training and development
- Sales expertise
Accomplishments
Presidents Education Awards Program - 2024, Legacy Jr. High
Timeline
Ticketing Team Lead
Lagoon Amusement Park
03.2025 - 11.2025
Ticketing Staff Member
Lagoon Amusement Park
03.2024 - 10.2024
Ticketing Staff Member
Lagoon Amusement Park
03.2023 - 10.2023
High School Daploma -
Clearfield High School