KAI JORDAN
Ocala,FL
Summary
Highly seasoned and dependable Default Specialist with a superb record of negotiating workable options with delinquent or defaulting borrowers. Adept at reviewing borrower financial situations, preparing legal documents, coordinating with attorneys, ensuring compliance with regulations, and actively communicating with borrowers to explore potential alternatives to foreclosure, all while maintaining strict timelines and minimizing losses for the lender.
Overview
17
17
years of professional experience
Work History
Operations Manager
Terra Firma Equestrian
01.2023 - Current
- Supervise 12 operations staff and keep employees compliant with company policies and procedures.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
- Coordinate and attend appointments with veterinarian, farrier, body worker, and other horse professionals.
- Manage the implementation of weekly feed, supplement, medication, care, exercise and schedule.
Foreclosure Coordinator
Essex Mortgage
01.2020 - 02.2023
- Successfully managed over 200 foreclosure files.
- Prepared judgement figures, reinstatements and bidding instructions.
- Monitored foreclosure timelines, identifying potential delays and taking proactive measures to maintain compliance with legal deadlines.
- Completed post-sale activities.
Finance Manager
Red Dirt Motorcycles
04.2017 - 01.2020
- Worked with customers to help them secure financing.
- Evaluated credit applications and negotiated terms with lending institutions.
- Collaborated with 30 sales staff to ensure a seamless experience.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
Loss Mitigation Supervisor
Shellpoint Mortgage Servicing
08.2013 - 04.2017
- Provided direction and assisted more than 50 specialists with procedural questions.
- Utilized reporting to maximize efficiency.
- Completed underwriting of loss mitigation options submitted by my team.
- Provided ongoing training for team members, ensuring consistent application of industry regulations and company policies.
Loss Mitigation Specialist III
Shellpoint Mortgage Servicing
05.2008 - 08.2013
- Managed more than 800 at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Reviewed and analyzed delinquent accounts to evaluate and assess borrower financial situations.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Discussed property liquidation options with customers.
Skills
- Default
- Collections
- Foreclosure
- Loss Mitigation
- FHA, VA and USDA Regulations
- REO
- Underwriting
- Barn Management
Licenses
MLO License
NMLS #2084776
Timeline
Operations Manager
Terra Firma Equestrian
01.2023 - Current
Foreclosure Coordinator
Essex Mortgage
01.2020 - 02.2023
Finance Manager
Red Dirt Motorcycles
04.2017 - 01.2020
Loss Mitigation Supervisor
Shellpoint Mortgage Servicing
08.2013 - 04.2017
Loss Mitigation Specialist III
Shellpoint Mortgage Servicing
05.2008 - 08.2013
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