Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leiyan Cao

San Francisco,California

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

19
19
years of professional experience

Work History

Retail Sales

Duty Free, SFO
San Francisco, California
08.2012 - 04.2024
  • Inspected purchased items for defects before handing them over to customers.
  • Offered suggestions for additional items that may be of interest to customers.
  • Stocked shelves with merchandise according to company standards.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Processed returned merchandise according to company policies.
  • Promoted special offers and discounts to encourage additional purchases.
  • Organized displays to attract customers and promote sales.
  • Assisted customers with finding the right product for their needs.
  • Greeted customers upon entering the store and provided assistance.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

Office Clerk

Grand Holidays
South San Francisco, California
02.2005 - 09.2007
  • Provided customer service assistance to corporate travelers during their trips.
  • Identified opportunities for improvement in existing processes related to travel assistance.
  • Provided customer service assistance to travelers by answering questions regarding flight information, check-in times.
  • Offered assistance with travel arrangements for customers if needed.
  • Scanned documents into computer system for storage purposes.
  • Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
  • Prepared invoices for customers based on their orders and payment terms.
  • Participated in team meetings to discuss progress on projects or new initiatives.

Education

High School Diploma -

Vocational School
Guangdong, China
06-1999

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Critical Thinking
  • Retail sales customer service
  • Skincare Product Sales
  • Inside sales

Languages

Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Retail Sales

Duty Free, SFO
08.2012 - 04.2024

Office Clerk

Grand Holidays
02.2005 - 09.2007

High School Diploma -

Vocational School
Leiyan Cao