Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

KAI LIN HANSBROUGH

Macomb,MI

Summary

My primary objective is to provide a positive and safe work environment that encourages growth, development, and new relations. I aim to stand out by using my impeccable critical thinking, problem solving, listening, and observation skills to climb as high as possible at any organization in which I am employed, while making longterm connections that will last a lifetime.

Overview

6
6
years of professional experience

Work History

Bay Host

TopGolf
Auburn Hills, MI
08.2022 - Current
  • Followed procedures to correctly handle cash, credit and gift certificate transactions
  • Answered guest questions with responses about menu, promotions and specials
  • Retrieved and delivered food and beverage orders
  • Took guest food and beverage orders and entered orders in computer system
  • Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations

Behavior Technician

Early Autism Services
Sterling Heights, MI
07.2024 - 01.2025
  • Understood autism spectrum disorder, associated behaviors and optimum treatments.
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Maintained accurate and detailed records of patient care, condition, progress, and concerns.
  • Reviewed data and progress reports with management and specialists to strategize program improvements.

Busser/Hostess

Testa Barra / J. Baldwins
Macomb, MI
12.2018 - 06.2021
  • Answered customer questions about hours, seating, and menu information
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Used cash registers and credit card machines to cash out customers
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
  • Relayed guest comments or suggestions to manager on duty for further action
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Minimized customer service complaints by expertly managing customer expectations during busy periods

Education

Bachelor of Science - Psychology

Oakland University
Rochester, MI
06.2024

Skills

  • Hospitality service expertise
  • Guest relations management
  • Sales expertise
  • Food sales and promotion
  • Menu memorization
  • Banquet coordination
  • Performance improvement
  • High-volume dining
  • Bill computation

Accomplishments

  • Deans list
  • Presidents list

Languages

Spanish
Limited

Timeline

Behavior Technician

Early Autism Services
07.2024 - 01.2025

Bay Host

TopGolf
08.2022 - Current

Busser/Hostess

Testa Barra / J. Baldwins
12.2018 - 06.2021

Bachelor of Science - Psychology

Oakland University

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KAI LIN HANSBROUGH