Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kai Liszt

Kai Liszt

Flemington,NJ

Summary

Proven leader in aquatic education and customer engagement, leveraging expert swim instruction and exceptional communication skills to enhance student proficiency and safety at HealthQuest, STAC, and my own buisness. Achieved significant improvements in client satisfaction and safety standards, demonstrating adeptness in both water safety knowledge and positive reinforcement techniques. Adapting lessons to different ages ranging from infants to adults. At Cutting Edge I was a Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dynamic Party Host of experience working with ages from 4 to 12. Strong skill in staying on-theme and on-budget to create memorable events that delight parents, children and guests. Extensive understanding of equipment rentals, vendor relations and client satisfaction. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Reliable and upbeat sales associate at Within Spirit successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Swim Lesson Instructor

Myself
05.2023 - Current
  • Increased student confidence in the water through positive reinforcement and gradual progression of skills.
  • Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
  • Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
  • Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.
  • Conducted private one-on-one swim lessons for students requiring specialized attention or advanced skill development.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Promoted a culture of inclusiveness by adapting lesson plans to accommodate students with different abilities or special needs.

Sales Associate

Within Spirit
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Swim Lesson Instructor

STAC
09.2022 - 08.2023
  • Increased student confidence in the water through positive reinforcement and gradual progression of skills.
  • Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
  • Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
  • Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.
  • Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Promoted a culture of inclusiveness by adapting lesson plans to accommodate students with different abilities or special needs.

Party Leader/Host Manager

HealthQuest
11.2021 - 05.2023
  • Maximized guest engagement through interactive games, icebreakers, team-building activities, and relevant content presentation at various events.
  • Handled crisis situations professionally; swiftly resolved issues while maintaining positive relationships with clients.
  • Ensured timely setup and breakdown of event spaces while adhering to strict schedules and deadlines.
  • Boosted client satisfaction by delivering exceptional customer service and promptly addressing concerns.
  • Collaborated effectively with multidisciplinary teams to deliver well-coordinated events tailored to diverse audiences.
  • Implemented safety measures to uphold a secure environment for guests during events.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Decorated and set tables in accordance with party themes and age groups.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Led creative games and activities to engage and entertain guests during events.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Organized various themed parties, with coordinated decorations, menus and activities.
  • Developed detailed plans and schedules for successful event outcomes.
  • Recruited trained, and supervised team members to ensure seamless event execution and guest satisfaction.

Lifeguard

HealthQuest
08.2021 - 05.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.
  • Administered CPR and first-aid following best practices.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Trained new lifeguards on safety procedures and protocol.

Receptionist

Cutting Edge
11.2019 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Bachelor of Arts - Psycholgy

Rider University
Trenton, NJ
05.2027

Skills

  • Water safety knowledge
  • Group Instruction
  • Competitive swim instruction
  • Customer Service
  • Positive Reinforcement
  • Class Management
  • Parent Communication
  • Pool safety
  • Expert swimmer
  • Child Supervision
  • Lifesaving Techniques
  • Individualized attention
  • Delegation Abilities
  • Media Relations
  • Guest service
  • Engaging personality
  • Activity Planning
  • Strong communicator
  • Lifeguard certification
  • CPR and AED Training/Certification
  • Emergency Response

Timeline

Swim Lesson Instructor

Myself
05.2023 - Current

Sales Associate

Within Spirit
10.2022 - Current

Swim Lesson Instructor

STAC
09.2022 - 08.2023

Party Leader/Host Manager

HealthQuest
11.2021 - 05.2023

Lifeguard

HealthQuest
08.2021 - 05.2023

Receptionist

Cutting Edge
11.2019 - 05.2021

Bachelor of Arts - Psycholgy

Rider University
Kai Liszt