Kai Liu
Baldwin Park,CA
Summary
Dynamic professional with experience as an Order Processing Specialist at Fox Luggage, excelling in shipping and receiving. Proven ability to enhance team collaboration and maintain accuracy in order management. Bilingual in English and Chinese, I leverage my ERP systems knowledge to streamline processes and improve customer satisfaction.
Overview
16
16
years of professional experience
Work History
Order Processing Specialist- Seasonal
Fox Luggage
11.2020 - Current
- Processed customer orders via email and online systems, maintaining level of accuracy.
- Updated company tracking system with latest information.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Received and followed pick sheets to gather merchandise for customer orders.
LASIK Coordinator
Lasikeye Center
04.2018 - 12.2024
- Contributed to a positive work environment by collaborating effectively with co-workers and maintaining a professional demeanor.
- Continuously improved personal knowledge on industry advancements through participation in relevant conferences and training sessions.
- Safeguarded patient privacy by adhering to HIPAA regulations in all aspects of job responsibilities.
- Maintained a high level of organization by managing patient files, ensuring accurate record-keeping for optimal care.
IT Support Specialist
1st Century Bank
04.2010 - 02.2018
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Education
Bachelor of Science - Biological Sciences
University of California, Irvine
Irvine, CASkills
- Shipping and receiving
- Supply chain coordination
- ERP systems
- Teamwork orientation
- Business experience in multicultural setting
- Fluency in English, Chinese and Korean
Timeline
Order Processing Specialist- Seasonal
Fox Luggage
11.2020 - Current
LASIK Coordinator
Lasikeye Center
04.2018 - 12.2024
IT Support Specialist
1st Century Bank
04.2010 - 02.2018
Bachelor of Science - Biological Sciences
University of California, Irvine