Kai Matthews
Saint Paul,MN
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Proficient Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Manager
YouthLink
12.2023 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Store Manager of Operations
Eddie Bauer
02.2022 - 06.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager of Operations
UPWEST
11.2022 - 05.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings...
- Managed inventory control, cash control, and store opening and closing procedures.
Associate Manager
Under Armour
02.2021 - 02.2022
- Oversaw training and onboarding process for all newly hired employees within Under Armour .
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Starbucks
09.2019 - 01.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback..
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
General Store Manager
Pacsun
03.2007 - 08.2019
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Sales,, product Knowledge , loss prevention .
Youth Services Case Manager
District 202
10.2000 - 09.2008
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Educated families in program resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Conducted outreach activities to engage local stakeholders in programs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Utilized grant writing skills to secure additional program funding.
- Spearheaded fundraising efforts to support social and community service initiatives.
Education
BBA - Music Production Management
McNally Smith College of Music
08.2010
Skills
- Patient support
- Emotional awareness
- Documentation proficiency
- Staff education and training
- Client assessment
- Progress evaluations understanding
- Case Management
Certification
- Youth Mental Health
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
YouthLink
12.2023 - 11.2024
Store Manager of Operations
UPWEST
11.2022 - 05.2023
Store Manager of Operations
Eddie Bauer
02.2022 - 06.2023
Associate Manager
Under Armour
02.2021 - 02.2022
Store Manager
Starbucks
09.2019 - 01.2021
General Store Manager
Pacsun
03.2007 - 08.2019
Youth Services Case Manager
District 202
10.2000 - 09.2008
BBA - Music Production Management
McNally Smith College of Music
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