Kai Matthews

• Reduced response times for service requests by optimizing technician routes and implementing new dispatch software solutions.
• Reviewed shipment documentation thoroughly confirming compliance with regulatory requirements prior dispatch.
• Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
• Contributed to the reduction of shipping errors by meticulously double-checking orders before dispatch.
• Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
• Accurately documented all dispatch activities for better record keeping and future reference.
• Streamlined communication between drivers and dispatch, reducing delays and misunderstandings.
• Managed high call volumes, prioritizing tasks to maintain optimal efficiency in the dispatch center.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Used CRM software to maintain detailed contact logs and account records.

Ensured food quality and plate presentation met restaurant standards.

• Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.