Promoted a safe and inclusive environment, fostering positive relationships among participants.
Collaborated with other staff members to deliver well-rounded programs that catered to diverse interests and needs.
Actively monitored youth behavior, intervening when necessary to maintain a positive atmosphere.
Facilitated group discussions among participants, promoting critical thinking skills and collaborative problem-solving abilities.
Implemented evidence-based practices within the program framework for more effective interventions and lasting results.
Participated in ongoing professional development opportunities to stay current on best practices for youth programming and support strategies.
Scarlet Ambassador
Rutgers University Newark
09.2021 - 09.2022
Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Provide assistance and advising to prospective students
Field inquiries regarding Undergraduate and Graduate enrolling/admissions requirements
Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Education
Bachelors of Arts - Social Work -
Rutgers University Newark
Newark, NJ
05.2025
Skills
Interpersonal
Proficient in Microsoft Office (Outlook, Excel, Powerpoint, and Word)
Written and Verbal Communication
Creative Problem-Solving
Classroom Management
Child Development
Remote Working Experience
Administrative Support
Leadership
E-Board member of L.I.G.H.T (Leaders of Ingenuity, Greatness, Healing and Thought)
President of Honors Living Learning Community Student Council
Timeline
Program Assistant
Rutgers University Newark
09.2022 - Current
Scarlet Ambassador
Rutgers University Newark
09.2021 - 09.2022
Bachelors of Arts - Social Work -
Rutgers University Newark
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Ashly OcanaAshly Ocana
Program Coordinator at Rutgers University, NewarkProgram Coordinator at Rutgers University, Newark