KAI OSLUND DOLAN
Traverse City,MI
Summary
Dedicated customer service professional with diverse experience in the service industry. Solid team player with a warm, welcoming demeanor and natural curiosity. Committed to maintaining the satisfaction of those around me. An articulate, friendly, and goal-oriented worker, eager to develop relationships, collaborate with colleagues, and embrace ongoing learning opportunities.
Overview
8
8
years of professional experience
Work History
Promoted: Marketing Associate
Quantum Sails
Traverse City, MI
04.2022 - Current
- Managed new hire onboarding process, and maintained accurate records of marketing efforts.
- Collaborated with colleagues to create promotional materials, such as flyers and digital graphics.
- Organized and published content for various digital channels, including websites and social media platforms.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted customers and provided them with assistance, and managed service intake.
Client Service Representative
Quantum Sails
Traverse City
09.2020 - 04.2022
- Confer with customers about concerns with products or services to resolve problems and drive sales.
- Coordinate client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
- Put customers world-wide in contact with different sail consultants who will best meet their needs.
Prep Cook and Dishwasher
Bubba's
Traverse City
05.2020 - 08.2020
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Sailing Instructor
Traverse Area Community Sailing
Traverse City
06.2016 - 09.2019
- Documented daily class attendance, performance, weather and other key details.
- Maintained full safety and boating credentials.
- Completed pre- and post-season maintenance on boats and equipment.
- Oversaw the safety, wellbeing, learning, and fun of classes with 10 or more children at a time.
Education
High School Diploma -
Central High School
06.2020
Skills
- Client Service
- Database Management
- Complaint Resolution
- Recordkeeping Strengths
- Interpersonal Skills
- Problem-Solving Aptitude
- Adaptability
REFERENCES
References available upon request
Timeline
Promoted: Marketing Associate
Quantum Sails
04.2022 - Current
Client Service Representative
Quantum Sails
09.2020 - 04.2022
Prep Cook and Dishwasher
Bubba's
05.2020 - 08.2020
Sailing Instructor
Traverse Area Community Sailing
06.2016 - 09.2019
High School Diploma -
Central High School
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