Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Kai Salugao

Undergraduate Student
Glassboro,NJ

Summary

I am a full-time undergraduate student at Rowan University pursing Rowan's ABET accredited B.S. in Computer Science with a minor in Mathematics and a concentration in Software Engineering. As of my first-year (2023-24), I acquired skills in C++, R, and Java programming, computer architecture, data structures & algorithms. Furthermore, I ensure that each program I build is constructed to its complete potential, continuously researching ways to improve efficiency and resource management. I am currently searching for work experience in paid or unpaid internships or entry-level positions to demonstrate and perpetuate my knowledge in Computer Science to its entirety.

Overview

3
3
years of professional experience

Work History

College Student

Rowan University
09.2023 - Current
  • Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
  • Participated in seminar classes with enthusiasm and respect towards fellow students.
  • Data Structures and Algorithms
  • Computer Architecture
  • Programming in C++
  • Programming in Java
  • Currently studying operating systems.

Cashier

Vivi Bubble Tea
12.2020 - Current
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Worked flexible schedule and extra shifts to meet business needs.

Barista Manager

Vivi Bubble Tea
12.2020 - Current
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
  • Created new training guidelines, and provided staff orientation and training.
  • Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
  • Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Increased employee retention by implementing effective training programs and fostering a positive work culture.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
  • Motivated staff to perform at peak efficiency and quality.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
  • Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.

Education

High School Diploma -

Glassboro High School
Glassboro
06.2023

Skills

  • Customer Service
  • Attention to Detail
  • Ethical Awareness
  • Fast Learner
  • Analytical Thinking
  • Flexible Schedule
  • Academic Writing
  • Deadline Management

Timeline

College Student

Rowan University
09.2023 - Current

Cashier

Vivi Bubble Tea
12.2020 - Current

Barista Manager

Vivi Bubble Tea
12.2020 - Current

High School Diploma -

Glassboro High School
Kai SalugaoUndergraduate Student