Kai Salugao
Undergraduate Student
Glassboro,NJ
Summary
I am a full-time undergraduate student at Rowan University pursing Rowan's ABET accredited B.S. in Computer Science with a minor in Mathematics and a concentration in Software Engineering. As of my first-year (2023-24), I acquired skills in C++, R, and Java programming, computer architecture, data structures & algorithms. Furthermore, I ensure that each program I build is constructed to its complete potential, continuously researching ways to improve efficiency and resource management. I am currently searching for work experience in paid or unpaid internships or entry-level positions to demonstrate and perpetuate my knowledge in Computer Science to its entirety.
Overview
3
3
years of professional experience
Work History
College Student
Rowan University
09.2023 - Current
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
- Participated in seminar classes with enthusiasm and respect towards fellow students.
- Data Structures and Algorithms
- Computer Architecture
- Programming in C++
- Programming in Java
- Currently studying operating systems.
Cashier
Vivi Bubble Tea
12.2020 - Current
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Worked flexible schedule and extra shifts to meet business needs.
Barista Manager
Vivi Bubble Tea
12.2020 - Current
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
- Created new training guidelines, and provided staff orientation and training.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Increased employee retention by implementing effective training programs and fostering a positive work culture.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
Education
High School Diploma -
Glassboro High School
Glassboro06.2023
Skills
- Customer Service
- Attention to Detail
- Ethical Awareness
- Fast Learner
- Analytical Thinking
- Flexible Schedule
- Academic Writing
- Deadline Management
Timeline
College Student
Rowan University
09.2023 - Current
Cashier
Vivi Bubble Tea
12.2020 - Current
Barista Manager
Vivi Bubble Tea
12.2020 - Current
High School Diploma -
Glassboro High School
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