Summary
Overview
Work History
Education
Skills
Accomplishments
Employee of the month March-2024
Timeline
Generic

Kai Shepherd

Bossier City,LA

Summary

Dynamic and results-oriented professional with extensive experience at Barksdale Air Force Base as a Guest Services Coordinator. Excelled in enhancing operational efficiency and customer satisfaction through exceptional communication and strong multitasking abilities. Proven track record in conflict resolution and team leadership, significantly improving service delivery and compliance. Skilled in sales and upselling, contributing to revenue growth and client retention.

Guest services professional prepared to excel in dynamic environment. Skilled in communication, problem-solving, and customer relations. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven, and committed to enhancing experiences with positive attitude.

Astute hospitality professional well-versed in guest relations, concierge services and conflict resolution. Offering 5+ years of experience in industry and passion for service excellence. Background in business lodging and long-term stay properties.

Overview

6
6
years of professional experience

Work History

Guest Services Coordinator

Barksdale Air Force Base
08.2020 - Current

Ensures smooth operational flow during high-occupancy periods by effectively managing tasks within tight deadlines. Handle sensitive situations discreetly while maintaining utmost respect for guest privacy concerns. Keep abreast of industry trends by participating in professional development opportunities, applying the best practices to daily operations for continuous improvement. Maintain strict adherence to safety protocols in emergency situations, prioritizing the wellbeing of both guests and staff members alike. Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills. Facilitated productive negotiations between parties by acting as a mediator during disputes resolution sessions. Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies. Identified policy violations and retrained employees on regulations.

Provide exceptional customer service to diverse clientele even in high-stress environments.

Senior Stylist

Maurices
06.2019 - 08.2020

Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered.

Contributed to store revenue growth by developing strong relationships with clients and securing repeat bookings.

Demonstrated expertise in a wide range of style preference catering to diverse clientele with varying needs.

Maintained a clean work area adhering to strict hygiene standards while upholding Maurice's reputation for professionalism. Managed inventory effectively while maintaining sufficient stock levels of styling tools and products for uninterrupted operation.

Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.

Junior Fashion Stylist

Charming Charlies
06.2018 - 06.2019

Implemented time-saving techniques in wardrobe preparation, reducing pre-event stress for clientele.

Offered constructive feedback during fitting sessions, leading to improved garment fit and overall aesthetic appeal.

Contributed to increased sales by creating eye-catching visual merchandising displays in retail environments.

Developed innovative wardrobe concepts for clients, elevating their personal style and increasing confidence.

Enhanced client satisfaction by providing personalized fashion advice and recommendations based on individual style preferences.

Organized and maintained clothing inventory, streamlining the styling process and improving overall efficiency.

Conducted thorough research on current fashion trends, incorporating fresh ideas into client consultations and projects.

Education

Bachelor of Arts - General Studies

Louisiana State University Shreveport
Shreveport, LA
09-2024

Associate of Arts - General Studies

Bossier Parish Community College
Bossier City, LA
12-2020

Skills

  • Strong multitasking
  • Customer service standards
  • Team player attitude
  • Sales and upselling
  • Professionalism and poise
  • Positive demeanor
  • Exceptional communication

Accomplishments

  • Supervised team of 3 staff members.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Awarded “Employee of the Month” in [2024].
  • Achieved team building through effectively helping with Guest Services Training and Management operations.

Employee of the month March-2024

 Awarded Employee of the month by my previous supervisor Jacquelyn Toney for exceptional customer service and phone etiquette. 

 

Timeline

Guest Services Coordinator

Barksdale Air Force Base
08.2020 - Current

Senior Stylist

Maurices
06.2019 - 08.2020

Junior Fashion Stylist

Charming Charlies
06.2018 - 06.2019

Bachelor of Arts - General Studies

Louisiana State University Shreveport

Associate of Arts - General Studies

Bossier Parish Community College
Kai Shepherd