Summary
Overview
Work History
Skills
Timeline
Generic

Kai Simmons

North Las Vegas,NV

Summary

My goal is to obtain employment at a position that will properly utilize my many years of experience and skills that were obtained working within the developmentally disabled/mental health community (10+) and the security/surveillance (5+) field.

Overview

25
25
years of professional experience

Work History

Surveillance Operator

Mirage/Hard Rock Las Vegas
03.2022 - Current
  • Ensured a secure gaming environment by monitoring surveillance cameras and collaborating with the security, gaming, and cage teams to resolve issues.
  • Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
  • Completed routine audits of dealers, cage cashiers and count teams to ensure accuracy and detect any signs or fraud or theft.
  • Conducted regular audits of surveillance equipment, ensuring proper functionality and prompt repairs when necessary.
  • Maintained detailed records of all incidents occurring within the casino property.
  • Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
  • Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
  • Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
  • Enhanced teamwork within the department by sharing knowledge and expertise with fellow Surveillance Operators during shift handovers or briefings.

Security Officer/Dispatch

Park MGM Resort & Casino
11.2019 - 03.2022
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Provided excellent customer service by addressing patron concerns professionally while upholding the integrity of casino policies and procedures.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Maintained detailed records of all incidents occurring within the casino property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Participated in ongoing professional development opportunities, staying current on industry trends and best practices related to casino security operations.

Security Host (1OAK)

Hakkasan Group
08.2019 - 03.2020
  • Observed and secured the premises of the 10AK nightclub, filling in at other nightclubs within the Hakkasan Group as needed
  • Provided exceptional customer service to guests while maintaining strict adherence to security protocols.
  • Enhanced club safety by conducting thorough security checks and monitoring entrances and exits.
  • Improved overall club atmosphere by ensuring the prompt removal of unruly or intoxicated individuals.
  • Deescalated potential conflicts through tactful communication and proactive intervention strategies.

Security Officer

Golden Nugget Casino
10.2018 - 06.2019
  • Observed and secured the premises of the Golden Nugget casino and the Troy Liquor Bar nightclub within Golden Nugget.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Provided excellent customer service by addressing patron concerns professionally while upholding the integrity of casino policies and procedures.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Maintained detailed records of all incidents occurring within the casino property.
  • Participated in ongoing professional development opportunities, staying current on industry trends and best practices related to casino security operations.

Mental Health Tech/Lead

Montevista Hospital
02.2014 - 09.2014
  • Provided role modeling of appropriate behavior to patients for effective and responsible citizenship and conflict resolution
  • Monitored and evaluated patient participation in patient treatment activities
  • Assisted in providing therapeutic and/or recreational activities
  • Provided structure and direction for educational groups
  • As MHT for PHP (Partial Hospitalization Program), led educational groups based on the therapeutic goals of the therapist, and documented new admissions or discharges
  • As MHT for the MVP (Asperger's and Autism) program, worked closely with the therapists and teacher to provide a safe and fun learning environment for the participants
  • Assisted with planning of weekly outings and was responsible for filing, snacks, and meals
  • Also documented new admissions or discharges.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.

Mental Health Technician

Spring Mountain Treatment Center
08.2013 - 02.2014
  • Provided role modeling of appropriate behavior to patients for effective and responsible citizenship and conflict resolution
  • Monitored and evaluated patient participation in patient treatment activities
  • Assisted in providing therapeutic and/or recreational activities
  • Provided structure and direction for educational groups
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.

Life Skills Instructor/Lead Staff

KNR Assisted Living Services
05.2011 - 07.2012
  • Participated in case reviews to evaluate the individual's needs and progress within goals
  • Assisted and supervised staff and individuals in performing housekeeping duties
  • Prepared and maintained records of individual progress and services performed
  • Instructed and advised individuals on goals such as household cleanliness, utilities, hygiene, nutrition, behavioral management, safety skills, or finances, as outlined in their ISP plan
  • Planned, shopped for, and prepared nutritious meals, and/or assisted staff and individuals in planning and preparing nutritious meals
  • Transported individuals to locations outside the home, such as day/work programs, physicians' offices, stores, or on outings.

Program Coordinator/House Manager

New Vista
12.2008 - 03.2011
  • Completed med assessment tools for each individual annually, performed intakes of new individuals, ensured contracts were current, wrote habilitation plans, ensured all consents and restrictions were in place
  • Completed monthly billing packet, including MPRs, case management log, fire drill, client rights, protective oversight logs, and habilitation data sheets
  • Attended and provided input and information on all psychiatric and medical appointments, annual and special ISPs, completed all documentation for and attended HRC/BIC meetings
  • Interviewing and hiring of new employees with Director, supervision of staff, employee trainings, constructive discipline of employees if necessary
  • Checked timesheets, Protective Oversight Logs, medications, MAR, data tracking sheets, and money on hand for accuracy
  • Checked food supply and cleanliness of home, ensured recreational activities were completed, ordered medications when necessary
  • Completed all logs monthly, performed a monthly QA using DRC QA form.

Consumer ISP Specialist/Instructor/Care provider

The Adult Skills Center (TASC)
01.1999 - 07.2007
  • Created and maintained a system to monitor report due dates, arranged for report meetings with staff, compiled and completed consumer reports utilizing the information from said meetings, provided training opportunities to program instructors, and communicated consumer and program progress to program director on a weekly basis
  • Developed and implemented lesson plans, participated in the development of curriculum and weekly schedules in conjunction with semi-annual and annual ISP goals, implemented lesson plans both in classroom settings as well as within the community.
  • Developed and implemented behavioral plans, established and maintained communication with parents in regards to assigned consumers, participated in off-site community instruction, field trips, and mobility training activities, participated in consumer staffing.
  • Developed curriculum for and ran PE, health & nutrition and music appreciation classes
  • Responsible for the care of individual consumers in a home setting and within the community
  • Assisted and trained consumers in various areas of living, including but not limited to, laundry, banking, cooking, and cleaning
  • Documented progress in biweekly reports.

Security Officer

PALMS CASINO RESORT
02.2015 - 04.2015
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Provided excellent customer service by addressing patron concerns professionally while upholding the integrity of casino policies and procedures.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Maintained detailed records of all incidents occurring within the casino property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Participated in ongoing professional development opportunities, staying current on industry trends and best practices related to casino security operations.

Netflix Chat/Voice Customer Service Rep

TELUS INTERNATIONAL
09.2012 - 06.2013
  • Assisted customers with a variety of troubleshooting, billing, and account issues
  • Documented trends/concerns, and reporting to Team Lead
  • Interacted professionally with customers over the phone, and through the chat support system.

Direct Support Staff

TUNGLAND CORPORATION
02.2016 - 06.2017
  • Prepared and maintained records of individual progress and services performed, reporting progress to supervisor
  • Assisted individuals in performing housekeeping duties, such as cooking, cleaning, washing clothes and dishes
  • Instructed and advised individuals on goals such as household cleanliness, utilities, hygiene, behavioral management, or nutrition
  • Counted and administered medication as directed, documenting on the medication administration record (MAR).

Skills

  • Proficient with Windows OS and Microsoft Word, Microsoft Excel capable
  • Leadership training, supervisory experience, and adolescent behavior training
  • Excellent organizational skills, as well as excellent written and oral communication skills
  • Quick Learner
  • Policy and procedure understanding
  • Integrity and Trustworthiness
  • CCTV Operation
  • Accurate incident reporting
  • Video Surveillance Expertise
  • Property surveillance

Timeline

Surveillance Operator

Mirage/Hard Rock Las Vegas
03.2022 - Current

Security Officer/Dispatch

Park MGM Resort & Casino
11.2019 - 03.2022

Security Host (1OAK)

Hakkasan Group
08.2019 - 03.2020

Security Officer

Golden Nugget Casino
10.2018 - 06.2019

Direct Support Staff

TUNGLAND CORPORATION
02.2016 - 06.2017

Security Officer

PALMS CASINO RESORT
02.2015 - 04.2015

Mental Health Tech/Lead

Montevista Hospital
02.2014 - 09.2014

Mental Health Technician

Spring Mountain Treatment Center
08.2013 - 02.2014

Netflix Chat/Voice Customer Service Rep

TELUS INTERNATIONAL
09.2012 - 06.2013

Life Skills Instructor/Lead Staff

KNR Assisted Living Services
05.2011 - 07.2012

Program Coordinator/House Manager

New Vista
12.2008 - 03.2011

Consumer ISP Specialist/Instructor/Care provider

The Adult Skills Center (TASC)
01.1999 - 07.2007

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Kai Simmons