Kai Sutherland

I possess over 4 years of financial aid experience in the enrollment management industry. Motivational training specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. I was promoted to a Senior Financial Aid Support Specialist role in 2021 in which I served as a departmental liaison between the Office of Financial Aid and other departments (Office of Advising, Office of Admissions, Registrar, the Business Office, and various Assistant Deans of other school branches at Regent University)and assisted with questions, tasks, projects and other miscellaneous items. I also served as a support specialist for front end staff members by addressing questions pertaining to student accounts. I was then promoted to a supervisory role as a Senior Financial Aid Services Coach overseeing a team of five staff members. I conducted QA (Quality Assurance) reviews of employees' day-to-day tasks, provided feedback, training and assisted the Service Manager in onboarding newly hired staff members.

• Nominated and awarded the July Employee of the Month & Regent University's Royal Influencer on 8/17/2022 by the Regent University Employee Awards for Excellence Committee.
• Inducted member of the National Political Science Honor Society (Pi Sigma Alpha) on 4/15/2022.
• Inducted member of the International Honor Society for Public Affairs and Administration (Pi Alpha Alpha) on 3/19/2022.