Kai Taylor
Spring Valley,NY
Summary
Proven expertise in online and in-store retail operations, with a strong focus on enhancing customer experience and visual merchandising. Demonstrated ability in organizing promotional campaigns and managing inventory effectively. Recognized for exceptional communication and teamwork skills, contributing to a collaborative work environment. Committed to continuous learning and professional development in visual merchandising and project management.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Zales The Diamond Store
West Nyack, New York
10.2024 - Current
- Assisted in managing daily store operations and team performance.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock audits and replenishments.
- Ensured compliance with company policies and safety regulations in-store.
- Developed visually appealing merchandise displays to enhance customer experience.
- Resolved customer inquiries and complaints effectively to maintain satisfaction.
- Collaborated with management to implement promotional campaigns and events.
- Managed the day-to-day operations of the store, including customer service, inventory management and team training.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed thorough opening and closing procedures as a keyholder to maintain operational standards each day.
Showroom Visual Manager
Lychee Gems
Englewood, New Jersey
05.2024 - 08.2024
- Designed and implemented promotional campaigns, boosting online sales through effective e-commerce strategies.
- Coordinated visual merchandising to enhance product displays and increase customer engagement.
- Oversaw daily showroom operations, including e-commerce, visual merchandising and inventory management.
- Conducted regular staff meetings to provide operational updates and discuss improvements.
- Trained staff on visual standards and selling techniques, enabling achievement of sales goals.
- Delegated tasks to staff, establishing clear priorities and objectives for performance.
- Reinforced brand standards and ensured consistency in visual merchandising across all platforms.
- Collaborated with marketing team to align visuals with promotional campaigns.
Lead Photographer
American exchange group
New York, NY
07.2022 - 04.2024
- Organized, edited and retouched digital images for sales presentations with retail buyers and sales executives
- Managed workflow processes from pre-production through post production stages of each project.
- Trained new photographers on proper use of camera equipment, lighting techniques, and image editing software.
- Maintained photo studio, showrooms and various studio equipment.
- Collaborated with designers, sales leadership, and other office team members to determine their specific photographic needs.
Retail Keyholder
Bad Gal Society Clothing
Yonkers, New York
03.2022 - 07.2022
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained accurate inventory levels by conducting physical counts of stock items.
- Partnered with store leadership team to learn and understand management processes and reports.
Bridal Consultant
David's Bridal
Yonkers, New York
12.2021 - 06.2022
- Assisted brides in selecting wedding gowns and accessories, such as veils and headpieces.
- Provided customer service to ensure that customers were satisfied with their purchases.
- Maintained inventory of merchandise, including ordering new items when necessary.
- Organized fittings and alterations to ensure that garments fit properly prior to the wedding day.
Customer Service Lead Trainer
Whole Food Market
Yonkers, NY
01.2019 - 01.2021
- Wrote training manuals for cashiers according to strict company guidelines and company protocols.
- Assisted HR and leadership with executing successful onboarding program.
- Established and maintained quality control standards.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service supervisors with monitoring the sales floor.
- Assisted store support leadership with candidate screening and interviewing procedures for hiring new talent, organizing job fairs, and assisting leadership team with interview panels for hiring internally for promotions.
- Maintained clean and orderly checkout areas by sweeping floors, emptying trash cans and wiping down surfaces.
- Using intercom paging system to delegate tasks cross amongst different departments
- Trained and mentored new staff on operating procedures and company services by providing knowledge of specific store tasks, policies and goals. trained team members on POS cash register handling and e-commerce shopping transactions
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier Trainer
Stew Leonard's
Yonkers, NY
07.2016 - 01.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Managed break board to keep track of breaks for cashiers and front-end employees.
- Operated POS system to complete cash, credit and check transactions.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
Education
Certificate - Art Direction
Elvtr
Certificate - Visual Design
General Assembly
Some College (No Degree) - Digital Media
Westchester Community College
Valhalla, NYSkills
- Team collaboration and organization
- Customer relationship management
- Brand strategy and management
- Problem-solving techniques
- Content development and creation
- Visual merchandising and display
- Project coordination and management
- User experience design
- Inventory control and management
- Business strategy formulation
- Staff supervision and training
- Store operations management
- eCommerce strategy and execution
Languages
Spanish
Professional
Timeline
Assistant Store Manager
Zales The Diamond Store
10.2024 - Current
Showroom Visual Manager
Lychee Gems
05.2024 - 08.2024
Lead Photographer
American exchange group
07.2022 - 04.2024
Retail Keyholder
Bad Gal Society Clothing
03.2022 - 07.2022
Bridal Consultant
David's Bridal
12.2021 - 06.2022
Customer Service Lead Trainer
Whole Food Market
01.2019 - 01.2021
Cashier Trainer
Stew Leonard's
07.2016 - 01.2019
Certificate - Art Direction
Elvtr
Certificate - Visual Design
General Assembly
Some College (No Degree) - Digital Media
Westchester Community College