Kai Westbrook
Tampa,FL
Summary
Exceptional writer and people person experienced in turning excellent customer service and relationships into bottom-line results. Solid in building client relationships to form loyalty and increased profitability. Self-motivated, punctual, reliable, and passionate about building lasting business partnerships. Accomplished Manager with years of experience consistently rising through ranks. Well-versed in sales, journalism, public relations, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services and relationships for optimized results.
Key Courses Taken- Public Speaking, Historical Research, Sports History, Film and History
Overview
11
11
years of professional experience
Work History
Box Office Attendant
Tampa Bay Rays Baseball
2024.02 - Current
- Effectively resolved customer issues through clear communication and problem-solving skills.
- Assisted patrons with special needs, ensuring a positive and inclusive experience for all.
- Elevated overall box office performance by assisting in the development of staff training programs.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
BEVERAGE CART ATTENDANT
ARDEA COUNTRY CLUB
2022.10 - Current
- Became Employee of the Month Dec. 2022 after 2 months of employment.
- Maintained amazing relationships with customers.
- Greeted guests, inquired and prepared beverage choices.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Restocked and organized products for beverage cart to maintain optimum inventory.
- Provided attentive service and proactively assessed guest needs.
- Facilitated information between Managerial and service staff.
LICENSED REAL ESTATE AGENT
COLDWELL BANKER REALTY
2022.07 - Current
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media and real estate guides.
- Represented buyers and sellers of developed and undeveloped properties.
- Maintained connections with clients to encourage repeat business and referrals.
SCRIPT/NEWS WRITER AND REPORTER
TUNEIN /WVJZ/PRINCE KALOONDA
2019.01 - 2022.07
- Sought out stories by pursuing other news organizations information periodically and wrote stories according to strict timelines.
- Monitored breaking news for information on incidents, events, and topics of interest.
- Interviewed sources and developed relationships with informants to obtain vital information for stories.
- Reported to editor-In-chief about news articles for print, daily staff happenings, and creation of company newsletter.
- Developed story ideas and conducted interviews with industry experts and public figures.
- Researched and gathered information to develop accurate and credible stories.
- Wrote, edited and produced stories for Internet and digital channels.
- Collaborated with editors and other journalists to create compelling content.
- Maintained up-to-date knowledge of current events and industry trends.
- Maintained complete coverage for popular sports at high school and college levels
- Conducted in-depth interviews with players and coaches.
- Conducted interviews with subject matter experts to generate topics.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
FINE DINING SERVER
OLD STONE FARMHOUSE
2021.10 - 2022.07
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Suggested wine pairings to go with specific menu items.
MANAGER
BLUEZONE MASSAGE & SPA
2021.06 - 2022.01
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Directed staff and managed annual capital budget.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded product sales into spa's weekly income report.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Developed and implemented marketing strategies.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Managed the schedules of 5+ massage therapists
ADMIINISTRATIVE ASSISTANT MANAGER
VI UROLOGIC CENTER
2019.06 - 2021.06
- Recorded all minutes of weekly meetings,edited and filed in appropriate locations for future reference.
- Run all errands needed for the office, keep inventory and restock/order any supplies needed for practice, assist practice doctor in anything needed, make travel arrangements hotel..flight..car rental, handle mail, answer phones, keep track and renew all licenses for business,doctor and staff, make appointments and over see the practice, keep in touch with all foreign affairs.
- Worked closely with Doctor to maintain optimum levels of communication to effectively and efficiently complete projects.
- Drove operational improvements which resulted in savings and improved profit margins.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Created improved filing system to maintain secure client data.
- Checked insurance eligibility by making appropriate phone calls.
- Made all bank deposits, cash and check.
- Managed travel arrangements for departmental executives.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Set up over three new foreign companies and corresponded with outside business partners.
- Verified authenticity of documents such as foreign identification or immigration documents when credentialing new physicians.
JR ACCOUNT EXECUTIVE
PHENOMENAL FOOD BY CHEF HOLLY
2013.01 - 2019.01
- Manage relationship with established/new clients - Maintain cordial association with suppliers and distributors - Forms proposals and contracts - Process invoices and purchase orders - Execute financial transactions - Acts as liaison between owner and high end executives.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Led serving team in delivery of food and drinks, resulting in events.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Increased customer satisfaction by resolving event issues.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
ASSOCIATE
PET SMART
2016.07 - 2017.06
- Employee of the Month Oct. 2016
- Customer Service, Cashier, Dealt with animal feeding and cleaning schedules. Performed manager duties to assist store manager. Helped with stores loss prevention
- Received employee of the month multiple times.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
EARLY CHILDHOOD ASSISTANT
SAVANNAHS PRE SCHOOL PREP
2014.01 - 2015.01
- Created an enthusiastic classroom environment favorable to learning, and suitable to physical, social, and emotional growth of children - Assisted with homework and established instructional programs - Set up parent/teacher conferences with other employees - Attended early childhood team meetings - Maintained attendance records of children.
- Provided individualized instruction and support to meet personal needs of each child.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Developed lesson plans and activities.
- Coordinated schedules of activities, events and field trips.
- Ordered and restocked classroom supplies.
- Assisted teacher with developing creative program suitable for preschool children.
Education
Master of Arts - Mass Communications - Public Relations
University of Florida
Gainesville, FL04.2025
Bachelor of Arts - History/Marketing
Georgia State University
Atlanta GA12.2018
Skills
- Client Interaction
- Journalism
- Public Speaking
- Writing and Editing
- Product and Service Sales
- Conflict Resolution
- Point of Sale Systems
- Website optimization
- Content Marketing
- Project Management
- SEO techniques
- Social media management
- Hardware and Software Installation
- Website Building
Timeline
Box Office Attendant
Tampa Bay Rays Baseball
2024.02 - Current
BEVERAGE CART ATTENDANT
ARDEA COUNTRY CLUB
2022.10 - Current
LICENSED REAL ESTATE AGENT
COLDWELL BANKER REALTY
2022.07 - Current
FINE DINING SERVER
OLD STONE FARMHOUSE
2021.10 - 2022.07
MANAGER
BLUEZONE MASSAGE & SPA
2021.06 - 2022.01
ADMIINISTRATIVE ASSISTANT MANAGER
VI UROLOGIC CENTER
2019.06 - 2021.06
SCRIPT/NEWS WRITER AND REPORTER
TUNEIN /WVJZ/PRINCE KALOONDA
2019.01 - 2022.07
ASSOCIATE
PET SMART
2016.07 - 2017.06
EARLY CHILDHOOD ASSISTANT
SAVANNAHS PRE SCHOOL PREP
2014.01 - 2015.01
JR ACCOUNT EXECUTIVE
PHENOMENAL FOOD BY CHEF HOLLY
2013.01 - 2019.01
Master of Arts - Mass Communications - Public Relations
University of Florida
Bachelor of Arts - History/Marketing
Georgia State University
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