Kai Williamson
Richardson,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
25
25
years of professional experience
Work History
General Manager
Chili's Bar And Grill - Brinker International
Allen, Texas
09.2023 - 03.2025
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed service and sales strategies to improve retention and revenue.
- Created effective business plans to focus strategic decisions on long-term objectives.
General Mananger
Potbelly's Sandwich Shop
Plano, Texas
02.2022 - 09.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
Shift Manager
Raising Cane's Restaurants
Frisco, Texas
03.2017 - 01.2022
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
General Manager
GT Sport Taekwondo
Plano, Texas
08.2000 - 01.2017
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Developed service and sales strategies to improve retention and revenue.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Associate of Applied Science - Construction Management
Richland College
Dallas, TXSkills
- Operations Oversight
- Public Relations
- Financial Administration
- Project Management
- Business Administration
Timeline
General Manager
Chili's Bar And Grill - Brinker International
09.2023 - 03.2025
General Mananger
Potbelly's Sandwich Shop
02.2022 - 09.2023
Shift Manager
Raising Cane's Restaurants
03.2017 - 01.2022
General Manager
GT Sport Taekwondo
08.2000 - 01.2017
Associate of Applied Science - Construction Management
Richland College
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