Kai Wilson

• Led a team of junior assistants, ensuring efficient task completion and professional development.
• Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
• Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Monitored employee performance to ensure compliance with company policies and procedures.

• Able to lead a team of 8+ people

• Assisted in training new employees on shift operations.
• Resolved customer complaints promptly and professionally.
• Maintained an organized work environment by delegating tasks to staff as needed.

• Extensive experience working in a fast-paced environment, consistently providing ecient and quality food service
• Demonstrated ability to handle high-volume orders, maintaining accuracy and timeliness
• Proven track record of excellent customer service, ensuring customer satisfaction and resolving issues effectively.
• Maintained proper portions on plates and coordinated food service.
• Greeted customers, took orders, prepared and served food and processed payment at convenience store food service area.
• Monitored inventory levels of supplies and equipment used in the food service department.

• Cash handling: Procient in accurately counting and managing cash transactions
• Customer service: Demonstrated ability to provide excellent customer service, ensuring customer satisfaction
• Point of sale (POS) systems: Experienced in using various POS systems to process sales and perform transactions.
• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.

• Managed a team of 10+ employees and effectively delegated tasks in a fast-paced retail environment.
• Monitored employee performance and provided feedback on areas for improvement.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Ensured that all safety protocols were followed at all times.
• Conducted regular inventory checks to maintain accurate stock levels.
• Identified opportunities for operational improvements and communicated them to management.

• Provided exceptional customer service by assisting servers with guest requests and inquiries
• Maintained cleanliness and organization of dining areas to ensure a pleasant environment for guests.
• Provided excellent customer service to ensure a pleasant dining experience for all patrons.
• Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
• Maintained cleanliness of dining area by wiping down tables after each seating.