Kaia Barkman
Summary
Goal-oriented supervisor recognized for strong problem-solving abilities and commitment to high-quality customer service. Manages operations effectively, mentors staff, and optimizes workflows to enhance team performance and ensure compliance with service standards.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Planet Granite
Colorado Springs, Colorado
07.2026 - Current
- Provided product knowledge and recommendations to enhance customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions using point-of-sale systems accurately.
Supervisor
Helen Now at Children's Mercy Hospital
11.2025 - 07.2026
- Managed day-to-day operations of hospital concierge services across multiple units to enhance patient experience
- Held team accountable to standard operating procedures and service protocols, ensuring compliance and operational efficiency
- Tracked service metrics, task completion, and patient satisfaction indicators to identify trends and enhance service delivery
- Train and mentor concierge staff to deliver high-quality service with consistency and care (Participate in new hire onboarding process)
Operations Supervisor
United Parcel Service, UPS
07.2023 - 11.2025
- Supervised daily operations, ensuring adherence to safety protocols and company standards to maintain a safe work environment.
- Coordinated interdepartmental workflows to enhance efficiency and minimize operational delays.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Trained new employees on operational procedures and safety guidelines to facilitate effective onboarding.
Shift Leader
B&B Theaters
10.2021 - 06.2023
- Trained new team members on operational procedures and customer service standards to enhance team competency.
- Supervised staff during peak hours to maintain operational efficiency.
- Implemented scheduling adjustments to optimize workforce efficiency and coverage.
- Monitored inventory levels and coordinated restocking efforts to prevent shortages.
Retail Sales Associate
Consignment
01.2019 - 07.2021
- Guided customers in product selection, improving shopping experience and increasing sales.
- Executed transactions accurately via point-of-sale systems, supporting precise financial reporting.
- Assisted customers in selecting merchandise and providing product information.
- Processed transactions accurately using point-of-sale systems.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT09-2026
Skills
- Sales transactions
- Sales operations
- Customer service
- Sales training
- Team building
- Team support and assistance
- Communication skills
Accomplishments
- Member of the National Honors Society
- Completed Kansas Scholar's Curriculum
- ALS Girls State Alumni
- Awarded UPS Production (2024) and Safety (2025) recognition
Timeline
Sales Assistant
Planet Granite
07.2026 - Current
Supervisor
Helen Now at Children's Mercy Hospital
11.2025 - 07.2026
Operations Supervisor
United Parcel Service, UPS
07.2023 - 11.2025
Shift Leader
B&B Theaters
10.2021 - 06.2023
Retail Sales Associate
Consignment
01.2019 - 07.2021
Bachelor of Science - Business Management
Western Governors University