Kaia Foreman
Salt Lake City
Summary
Recent Criminology graduate with seven years of customer-facing experience in fast paced and high-pressure service environments. Proven and regularly exercised strengths in communication, customer crisis de-escalation, empathy, and supporting individuals from diverse backgrounds in a service environment. Seeking to apply these skills gained in the service industry to a social work setting in order to positively impact and assist individuals and communities.
Overview
6
6
years of professional experience
Work History
Server & Package Agency Associate
Level Crossing Brewing
04.2025 - Current
- Serve as a front-of-house representative, ensuring a welcoming, comfortable and enjoyable environment for a diverse clientele.
- Fulfill responsibilities as a bouncer, maintaining safety and resolving conflicts calmly and professionally.
- Deliver prompt and personable service, applying communication and interpersonal skills to daily customer engagement.
- Manage beer inventory and takeout operations attending to detail and compliance with regulations.
Server
Kobe Sushi
12.2024 - Current
- Demonstrate strong multitasking skills by managing tables simultaneously without compromising my service quality or customers' experience.
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships through authentic and empathetic communication
- Provide responsive and personalized service to a diverse clientele, ensuring a positive experience in high-stress and volume settings.
- Assist guests in making informed decisions to meet their preferences and comfort.
Server
The Dodo Restaurant
06.2024 - 11.2024
- Maintained composure under pressure while managing fast-paced service with accuracy and professionalism.
- Collaborated with kitchen and front-of-house staff to ensure cohesive team support.
- Demonstrated adaptability while engaging with customers across varying backgrounds and needs.
Cashier & Prep Assistant
Loki Coffee
02.2024 - 05.2024
- Delivered consistent, friendly service and built rapport and relationships with regular customers and business partners.
- Supported operational flow by assisting with kitchen prep and inventory management.
- Engaged in product knowledge training and workshops to improve customer satisfaction.
Server
The Mandarin Restaurant
01.2020 - 01.2024
- Promoted from entry-level to leadership restaurant roles for reliability, teamwork, and a strong customer-focused mindset.
- Mentored new staff in various service positions and served as a dependable shift leader.
- Handled customer concerns and complaints with professionalism and patience, engaging in productive conflict resolution.
Education
Bachelor of Science - Criminology
University of Utah
Salt Lake City, UT05.2025
Skills
- Active Listening & Empathy
- Conflict Resolution & De-escalation
- Time Management
- Crisis Response in High-Stress Settings
- Multitasking & Prioritization
- Collaboration & Team Support
- Leadership & Peer Training
- Customer service
Timeline
Server & Package Agency Associate
Level Crossing Brewing
04.2025 - Current
Server
Kobe Sushi
12.2024 - Current
Server
The Dodo Restaurant
06.2024 - 11.2024
Cashier & Prep Assistant
Loki Coffee
02.2024 - 05.2024
Server
The Mandarin Restaurant
01.2020 - 01.2024
Bachelor of Science - Criminology
University of Utah
Hobbies and Interests
Outside of work, I spend time in my home ceramics studio and enjoy anything that gets me outdoors — like mountain biking, snowboarding, river rafting, and being with my dog.
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