Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Kaia Heitkamp

Waynesville,OH

Summary

Energetic Camp Counselor, Student, and Food Service worker experienced in effective communication and multitasking abilities, fostering a ready-to-work, enthusiastic attitude. Experienced in directing camp activities and helping children develop confidence, while encouraging teamwork and an interest in learning about, and experiencing nature. Skilled at planning, executing and supervising safe food handling, considerate customer service, and outdoor camp activities that promote environmental education. Motivated individual with a strong work ethic, as well as good teamwork, problem-solving and organizational skills. Willing to learn and improve in the field of environmental science with excellent observational, and communication skills. Most importantly, a heartfelt desire to better understand the natural world, and what role we can play in it.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks - Miami University
09.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Summer Day Camp Counselor

Cincinnati Nature Center
05.2022 - 08.2023
  • Led groups of children safely through variety of camp activities.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.

Team Member

Panera Bread
06.2021 - 08.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Customer Service Representative

Dominos
10.2019 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Science - Environmental Science

Northern Arizona University
Flagstaff, AZ

Bachelor of Science - Biology And Co-Major in Environmental Science

Miami University
Oxford, OH
05.2025

Skills

  • Compassionate communication and effective teamwork skills
  • Basic introduction to GIS mapping
  • Project management skills, including time-management, scheduling and task prioritization
  • Decision-making and creative problem solving in an outdoor environment
  • Outdoor survival skills such as orienteering and fire-building
  • General knowledge of Southern Ohio's flora and fauna
  • Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Volunteer Experience

  • Coconino Humane Association - Flagstaff AZ, Nov. 2021
  • One-Stop Drop Recycling Event - Montgomery OH, Sept. 2019 and 2020
  • Catch Basin Labeling Project - Montgomery OH, Aug. 2019

Timeline

Barista

Starbucks - Miami University
09.2022 - Current

Summer Day Camp Counselor

Cincinnati Nature Center
05.2022 - 08.2023

Team Member

Panera Bread
06.2021 - 08.2021

Customer Service Representative

Dominos
10.2019 - 05.2021

Bachelor of Science - Environmental Science

Northern Arizona University

Bachelor of Science - Biology And Co-Major in Environmental Science

Miami University

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Kaia Heitkamp