Kaia Hoang
Rancho Cucamonga,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including public interaction. Excels in calendar management, scheduling, data entry and database administration. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance.
Overview
2
2
years of professional experience
Work History
Part-time Stylist
Kaili Forbes
04.2024 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
Receptionist
Caitlyn Truong
05.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately
- Organized, maintained and updated information in computer databases
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Cashier
Leanne Thach
05.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Answered questions about store policies and addressed customer concerns
- Tallied cash drawer at beginning and end of each work shift
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Learned duties for various positions and provided backup at key times
- Responded promptly to requests for assistance, spills and customer inquiries
- Maintained current knowledge of store promotions and highlighted sales to customers
Education
Rancho Cucamonga High School
05.2025
Skills
- Data Entry
- Administrative Support
- Project Coordination
- Bookkeeping
- Telephone Skills
- Organization Skills
- Strategic Planning
- Scheduling
- Time Management
- Record Preparation
- Business Operations
- Understanding
- Teamwork and Collaboration
- Store Opening and Closing
- Organization
Languages
Vietnamese
Native or Bilingual
Timeline
Part-time Stylist
Kaili Forbes
04.2024 - Current
Receptionist
Caitlyn Truong
05.2022 - 08.2023
Cashier
Leanne Thach
05.2022 - 10.2022
Rancho Cucamonga High School
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