Summary
Overview
Work History
Education
Skills
Timeline
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Kaia Johnson

CINCINNATI,OH

Summary

Dynamic professional with extensive experience in customer service and team leadership at Cincy Seafood. Proven ability to enhance brand image and generate leads through effective marketing strategies. Skilled in inventory management and problem-solving, consistently delivering exceptional service and fostering strong customer relationships. Adaptable and committed to maintaining high cleanliness standards.

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Overview

4
4
years of professional experience

Work History

Assistant Manager/Reservation Specialist/Server

Cincy Seafood
11.2024 - 04.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales and Marketing Representative

Johnson & Sons Roofing (Family Owned)
09.2021 - 04.2025
  • Enhanced company brand image through the creation of compelling marketing collateral materials such as brochures, case studies, and website content.
  • Attended industry trade shows to network with potential customers, generating new leads and opportunities for
  • business growth.
  • Making calls to create potential new customers
  • Following up with new customers for financial quotes and leads

Server/Hostess Trainer

Twin Peaks
12.2023 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Seasonal Youth Camp Counselor

YMCA Of Greater Cincinnati
03.2022 - 10.2023
  • Enhanced camper experience by developing and implementing engaging activities tailored to various age groups.
  • Served as a positive role model for campers by embodying core values such as responsibility, integrity, teamwork, empathy, and respect.
  • Assisted in the planning and execution of special events, ensuring memorable experiences for all participants.
  • Enforced camp rules consistently yet fairly, prioritizing safety while respecting individual autonomy.
  • Assisted with daily camp setup and cleanup tasks, ensuring a clean, safe, and organized environment for all participants.

Education

High School Diploma -

Finneytown High School
Cincinnati, OH
06-2022

Skills

  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Team leadership
  • Cash handling
  • Customer assistance
  • Computer proficiency
  • Telephone etiquette
  • Appointment confirmation
  • Activity supervision
  • Cleanliness standards
  • Inventory management

Timeline

Assistant Manager/Reservation Specialist/Server

Cincy Seafood
11.2024 - 04.2025

Server/Hostess Trainer

Twin Peaks
12.2023 - 10.2024

Seasonal Youth Camp Counselor

YMCA Of Greater Cincinnati
03.2022 - 10.2023

Sales and Marketing Representative

Johnson & Sons Roofing (Family Owned)
09.2021 - 04.2025

High School Diploma -

Finneytown High School

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Kaia Johnson