Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kaia Jones

Memphis,TN
Kaia Jones

Summary

Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.

Skilled Department Manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
years of professional experience
1
Certification

Work History

Diligence Corporation

Armed Security Officer
01.2024 - Current

Job overview

  • Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Controlled access to property to secure facility and grounds from unauthorized entry.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Enhanced visitor experience by providing courteous and efficient security screening.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened security presence during high-traffic events, coordinating with event organizers for optimal deployment.
  • Enhanced security and safety by conducting regular patrols around facility perimeter.
  • Provided first response to emergency situations, coordinating with law enforcement and emergency medical services for effective resolution.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

McDonald's

General Manager
06.2009 - 12.2023

Job overview

  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Trained [20] employees in inventory practices, POS systems and product knowledge, contributing to [70]% increase in customer satisfaction ratings.
  • Supervised [30] full-time and [21] part-time employees.
  • Coached, trained and mentored new team members and manager trainees.
  • Reset store displays for special events and seasonal merchandise changes.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Family Dollar Stores Inc.

Retail Sales Associate
02.2012 - 08.2015

Job overview

  • Processed payments and maintained accurate drawers to meet financial targets.
  • Provided every customer with professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

Education

Remington College
Memphis TN

Associate of Applied Science from Criminal Justice
01.2009

University Overview

Northside High School
1212 Vollintine

High School Diploma
07.2003

University Overview

Skills

  • Supply and inventory management
  • Training and mentoring
  • Departmental activities
  • Staff development
  • Rules and regulations
  • Team leadership
  • Recruiting and Hiring
  • Employee development
  • Schedule management
  • Goal setting
  • Public safety
  • Armed security guard certification
  • CPR certified
  • First aid certified
  • Visitor screening
  • Employee and visitor screening
  • First aid training

Certification

  • SafeServ Certified
  • Occupational Safety and Health, Food Safety: Certified
  • OSHA certification: Food Handling
  • SafeServ Certified: Food Handler
  • Leadership Essentials Certificate
  • Customer Service Representative Certificate
  • Customer Service Professional Certificate

Timeline

Armed Security Officer
Diligence Corporation
01.2024 - Current
Retail Sales Associate
Family Dollar Stores Inc.
02.2012 - 08.2015
General Manager
McDonald's
06.2009 - 12.2023
Remington College
Associate of Applied Science from Criminal Justice
Northside High School
High School Diploma
Kaia Jones